Erick Bodden
George Town,Grand Cayman
Summary
Detail-oriented and organized Professional Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
40
40
years of professional experience
Work History
Property Manager
Family Business
West Bay
03.2009 - Current
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services when needed.
- Coordinated with Pet Control staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports through a home accounting program.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
Air Traffic Control Manager
Cayman Islands Airports Authority
02.1999 - Current
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
Guest Services Associate
Radisson/Marriott Beach Resort
George Town
02.1997 - 02.1999
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained working knowledge of nightlife, local dining establishments and historic sites to share with hotel guests.
- Conducted financial audits on scheduled basis.
- Explained hotel's policies and procedures to guests upon check-in.
- Recognized for efficiently handling all problems through resolution, boosting customer satisfaction rates by 60%.
- Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
- Resolved complaints regarding housekeeping and room service.
- Performed concierge services for guests.
- Prepared weekly employee work schedules to meet operational needs.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Earned Employee of the Year recognition for providing excellent customer service and engaging with the guest.
- Worked shifts in the Maintenance, Reservations, Bellman, and Housekeeping Departments to cover staff shortages or in preparation for big events, whenever needed to ensure the property was always up to and met the guest's brand expectations .
Education
Global Airport Management
ICAO/ACI
International02.2013
Accident Investigation Manager
Cranfield University
Cranfield, UK09.2012
Professional Pilot
American Flyers
Pompano Beach, FL06.2011
Private Pilot
Perfect Planes
Umatilla, FL06.2002
Air Traffic Control
Trinidad & Tobago Civil Aviation Training Center
Tunapuna, Trinidad10.2000
High School Diploma
Jonh Gray High School
Grand Cayman07.1997
Skills
- Leasing and Sales
- Intuit QuickBooks
- Manage Contracts
- Maintenance Knowledge
- Judgment and Decision-Making
- Effective Planning
- Manage Budgets
- Critical Thinking
- Management of Personnel Resources
- Financial Budgeting and Reporting
- Landscaping and Grounds Maintenance
- Microsoft Windows
- Sales and Marketing
- Administrative Leadership
Additional Information
Passionate about the environment and always consider it when planning new projects by thinking "outside the box" to come up with creative ideas to achieve the set goal. "Can't" is not a part of my vocabulary, instead I use "Difficult, Challenging or Hard".
Languages
English
Native language
Spanish
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
Family Business
03.2009 - Current
Air Traffic Control Manager
Cayman Islands Airports Authority
02.1999 - Current
Guest Services Associate
Radisson/Marriott Beach Resort
02.1997 - 02.1999
Global Airport Management
ICAO/ACI
Accident Investigation Manager
Cranfield University
Professional Pilot
American Flyers
Private Pilot
Perfect Planes
Air Traffic Control
Trinidad & Tobago Civil Aviation Training Center
High School Diploma
Jonh Gray High School
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