Erin Lingerfelt
Radcliff
Summary
Dynamic retail professional with extensive experience at Price Less Foods, excelling in store operations and customer relations. Proven track record in sales management and employee training, enhancing team performance and driving revenue growth. Skilled in time management and accounting, fostering a collaborative environment that prioritizes customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Retail Store Owner
Etsy
03.2019 - Current
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Customer Inquiries
- Conflict resolution
- Analyzed sales data to identify trends and optimize inventory management.
- Time management
Assistant Office Manager
Price Less Foods
06.2013 - 02.2018
- Assisted in daily operations by managing scheduling and coordinating office activities.
- Maintained accurate records and organized files to enhance efficiency and accessibility.
- Supported inventory management processes through monitoring stock levels and facilitating orders.
- Collaborated with team members to streamline communication between departments for improved workflow.
- Trained new staff on office protocols, promoting adherence to company standards and policies.
- Conducted regular audits of office supplies, ensuring availability for seamless daily operations.
- Developed and maintained positive relationships with vendors to support procurement needs efficiently.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Opening and closing store
Assistant Store Manager
Price Less Foods
03.2013 - 01.2018
- Assisted in managing daily store operations and inventory levels.
- Led team training sessions to enhance product knowledge and customer service skills.
- Monitored sales trends to optimize merchandise placement and promotions.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
- Handled customer complaints
- Tracked Sales
- Ordering Products and taking inventory
- Phone etiquette
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Analyzed sales data to identify opportunities for process improvements and increased revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Front Desk Receptionist
Bluegrass Women's Healthcare
03.2012 - 12.2012
- Facilitated patient and visitor greetings to foster a welcoming atmosphere.
- Oversaw multi-line phone system, ensuring efficient call routing to appropriate staff.
- Managed appointment scheduling through electronic health record (EHR) systems to ensure efficient patient flow.
- Streamlined insurance verification processes to enhance patient care and ensure billing accuracy.
- Developed rapport with patients
- Called in prescriptions
Education
No Degree - Associate in The Arts
Kentucky Community And Technical College, Elizabethtown, Kentucky
College St Rd Elizabethtown KyGED -
Highschool Equivalency Diploma
Elizabethtown, KY2007
Skills
- Store operations
- Employee scheduling
- Small business operations
- Verbal and written communication
- Customer relations
- Sales management
- Accounting expertise
- Profit and loss
- Customer service
- Teamwork
- Time management
- Multitasking
- Reliability
- Computer Skills
Timeline
Retail Store Owner
Etsy
03.2019 - Current
Assistant Office Manager
Price Less Foods
06.2013 - 02.2018
Assistant Store Manager
Price Less Foods
03.2013 - 01.2018
Front Desk Receptionist
Bluegrass Women's Healthcare
03.2012 - 12.2012
No Degree - Associate in The Arts
Kentucky Community And Technical College, Elizabethtown, Kentucky
GED -
Highschool Equivalency Diploma