Erin Mills
Berea
Summary
Experienced with counseling individuals struggling with substance abuse to foster recovery and resilience. Utilizes evidence-based techniques to create personalized treatment plans. Strong understanding of addiction psychology and proven ability to manage crises effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinician
Perfect Imperfections
07.2025 - Current
- Guided individuals and groups through counseling sessions aimed at addressing substance use concerns and enhancing recovery approaches.
- Formulated personalized treatment plans that align interventions with client needs and rehabilitation goals.
- Assessed client progress through regular evaluations, ensuring adherence to treatment protocols and adjusting plans as necessary.
- Educated clients on coping mechanisms and life skills to support sustained recovery and prevent relapse.
- Provided crisis intervention services, de-escalated situations, and ensured the safety of clients during critical moments.
- Maintained comprehensive records of client progress to support effective treatment planning and collaboration among team members.
- Coordinated comprehensive aftercare strategies to promote ongoing recovery post-treatment.
- Established individualized treatment goals to enhance patient care and recovery outcomes.
- Delivered comprehensive substance abuse education to enhance client awareness of the impacts of drug and alcohol consumption.
- Maintained precise and comprehensive records to monitor and document client progress.
- Facilitated counseling sessions and provided support to clients addressing drug and alcohol abuse challenges.
- Conducted thorough assessments of clients' needs, identifying appropriate interventions and therapies for optimal results.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Tracked client progress and made strategic modifications to enhance client success.
Targeted Case Manager
Perfect Imperfections
09.2024 - 07.2025
- Coordinated comprehensive service plans for clients, ensuring access to necessary resources and support.
- Executed comprehensive assessments to identify client needs and formulate customized intervention strategies.
- Collaborated with multidisciplinary teams to enhance client care and streamline communication between stakeholders.
- Monitored client progress, adjusting services as needed to improve outcomes and address emerging challenges.
- Evaluated program effectiveness using data-driven methods, identifying areas of improvement and implementing necessary changes.
- Developed strong working relationships with colleagues from various disciplines to facilitate seamless coordination of care for shared clients.
- Enhanced client well-being by developing personalized case management plans.
Case Manager
Protea
02.2024 - 08.2024
- Partnered with physicians, activity therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Retail Associate
Walmart
10.2021 - 02.2024
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Deli Team Lead
Walmart
10.2020 - 10.2021
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Department Manager
Walmart
11.2017 - 10.2020
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Jewelry Sales Associate
Walmart
06.2016 - 11.2017
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY05.2003
Skills
- Patient assistance
- Requirements analysis
- Decision-Making
- Organization and Multitasking
- Direct Patient Care
- Treatment Planning
- Documentation proficiency
- Emotional awareness
- Problem-Solving
- Relationship Building
- Client Advocacy
- Clinical documentation
- Relapse prevention
- Client confidentiality
- Substance use screening
- Addiction assessment
- Individual counseling
- Boundary setting
Certification
- Targeted Case Manager, SUD
Timeline
Clinician
Perfect Imperfections
07.2025 - Current
Targeted Case Manager
Perfect Imperfections
09.2024 - 07.2025
Case Manager
Protea
02.2024 - 08.2024
Retail Associate
Walmart
10.2021 - 02.2024
Deli Team Lead
Walmart
10.2020 - 10.2021
Department Manager
Walmart
11.2017 - 10.2020
Jewelry Sales Associate
Walmart
06.2016 - 11.2017
Bachelor of Science - Psychology
Eastern Kentucky University