Erin Mitchell
Nicholasville
Summary
Dynamic Patient Access Coordinator with a proven track record at Baptist Health Medical Group, enhancing patient experiences through efficient scheduling and insurance verification. Skilled in HIPAA compliance and problem-solving, I foster effective communication and collaboration, contributing to a positive work environment while implementing electronic health records for improved operational efficiency.
Experienced with patient intake procedures and administrative coordination. Utilizes skills in streamlining processes to improve patient flow and satisfaction. Track record of proficiently handling insurance verification and registration tasks.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Group
Lexington, KY
02.2022 - 10.2025
- Coordinated patient scheduling and registration processes to enhance efficiency and reduce wait times.
- Assisted patients with insurance verification and financial counseling, ensuring accurate information collection.
- Facilitated effective communication between patients and healthcare providers to streamline service delivery.
- Implemented improvements in patient intake procedures, enhancing overall patient experience and satisfaction.
- Trained new staff on electronic health record systems to maintain compliance and operational standards.
- Monitored data entry accuracy in patient records, ensuring adherence to organization policies and regulations.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
Customer Service Manager
Walmart
Lexington, KY
03.2020 - 02.2022
- Led customer service team to enhance support efficiency and improve response times.
- Developed training programs to boost staff performance and increase customer satisfaction.
- Implemented new CRM software to streamline communication and track customer interactions.
- Analyzed customer feedback to identify trends and inform service improvement initiatives.
- Mentored junior staff, fostering a culture of continuous learning and professional growth.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Cardiac Sonography
Bluegrass Community And Technical College
Lexington, KY05-2028
High School Diploma -
East Jessamine High School
Nicholasville, KY05-2019
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
Timeline
Patient Access Coordinator
Baptist Health Medical Group
02.2022 - 10.2025
Customer Service Manager
Walmart
03.2020 - 02.2022
Associate of Science - Cardiac Sonography
Bluegrass Community And Technical College
High School Diploma -
East Jessamine High School