Ernie Hamilton
Harold
Summary
Detail-oriented professional with proven success in managing customer inquiries and processing claims. Committed to enhancing client satisfaction and streamlining operations through effective complaint handling and client education.
Overview
10
10
years of professional experience
Work History
Insurance Customer Service Representative
American International Group, AIG
09.2021 - 03.2026
- Managed customer inquiries and resolved issues to enhance service experience.
- Processed policy changes and claims efficiently, ensuring accuracy and compliance.
- Assisted clients in understanding coverage options and policy details for improved satisfaction.
- Developed training materials for new hires to streamline onboarding process.
Customer Service Representative
Faneuil
02.2016 - 08.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service and customer satisfaction.
- Trained new team members on customer service protocols and company policies.
- Developed and implemented process improvements to enhance operational efficiency.
Education
High School Diploma -
Betsy Layne High School
06-1999
Skills
- Organization
- Complaint handling
- Client education
- Trade policy
- Decision-making
- Customer service
- Insurance terminology
- Policy review
- Active listening
- Attention to detail
Timeline
Insurance Customer Service Representative
American International Group, AIG
09.2021 - 03.2026
Customer Service Representative
Faneuil
02.2016 - 08.2021
High School Diploma -
Betsy Layne High School