ERVIN PONDANG
WEST BAY,CAYMAN ISLANDS
Summary
Experienced and personable Barista with a strong background in sales. Committed to delivering exceptional customer experiences through personalized service and expertise in coffee production and preparation. Possessing extensive knowledge of roasting and brewing techniques, passionate about promoting sustainable and fair-trade coffee.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barista/cashier
Kimpton Seafire Resort + Spa Hotel
2022.08 - Current
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Barista/Server
Scoops Cayman Devon House
2022.04 - 2022.07
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Senior Barista
Barista Speciality Coffee
2020.11 - 2022.03
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Calibrating the coffee machine and checking the grinders.
- Ensure good quality of all product.
- Upholds standards especially the coffee.
- Manage the baristas and assign work station.
Barista
Classic Rock Cafe
2018.06 - 2020.09
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista,Dessert Maker,Cashier
ELECTRIC SHOCK JUICE SHOP
2015.03 - 2018.04
- Described menu items and daily specials to customers.
- Created unique juice blends and recipes.
- Followed all cleanliness and sanitation procedures.
- Processed payments correctly and promptly.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Bartender,Barista and waiter
Dagama Restaurant
2012.12 - 2015.01
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Communicated with kitchen staff to enable accurate food preparation.
Education
Associate Hotel and Restaurant Management - 2 YEARS
National College of Science And Technology
140 Emilio Aguinaldo Highway,Dasmarinas Cavite01.2011
Skills
- Teamwork
- Customer Service
- POS Systems
- Cash Handling
- Flexible
- Retail
- Beverage Preparation
- Coffee bean grinding
- Latte art
- Manual brewing
- Cleaning
- Calibration of Coffee machine
Certification
I hereby certify that the abovementioned statements are true and correct with the best of my knowledge, skills, and belief.
Personal Information
- Height: 5'8
- Date of Birth: 11/11/91
- Nationality: Filipino
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista/cashier
Kimpton Seafire Resort + Spa Hotel
2022.08 - Current
Barista/Server
Scoops Cayman Devon House
2022.04 - 2022.07
Senior Barista
Barista Speciality Coffee
2020.11 - 2022.03
Barista
Classic Rock Cafe
2018.06 - 2020.09
Barista,Dessert Maker,Cashier
ELECTRIC SHOCK JUICE SHOP
2015.03 - 2018.04
Bartender,Barista and waiter
Dagama Restaurant
2012.12 - 2015.01
Associate Hotel and Restaurant Management - 2 YEARS
National College of Science And Technology
I hereby certify that the abovementioned statements are true and correct with the best of my knowledge, skills, and belief.
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