Esvin Navarro
Mount Eden
Summary
Adept at enhancing customer experiences and sales metrics, I leveraged my expertise in cash handling accuracy and customer service management at Bath & Body Works. By mentoring staff and strategically merchandising, I significantly boosted brand loyalty and performance, showcasing my ability to lead and innovate in retail environments.
Overview
5
5
years of professional experience
Work History
Key Holder
Bath & Body Works
10.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Visual Merchandising Manager
Estee Lauder
12.2022 - 10.2024
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Managed merchandising standards and maintained consistency across distribution channels.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
- Spearheaded visual merchandising for Type brand by creating strategic presentation plans.
Operations Supervisor
Tapestry
04.2021 - 11.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Lead Key Holder
Puma
09.2020 - 01.2021
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
Key Holder
Stage Stores
02.2020 - 09.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
Associate Of Applied Business - Accounting And Finance
Jefferson Community And Technical College
Louisville, KYSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Daily reporting
- Team training and development
- Inventory monitoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Key Holder
Bath & Body Works
10.2024 - Current
Visual Merchandising Manager
Estee Lauder
12.2022 - 10.2024
Operations Supervisor
Tapestry
04.2021 - 11.2022
Lead Key Holder
Puma
09.2020 - 01.2021
Key Holder
Stage Stores
02.2020 - 09.2020
Associate Of Applied Business - Accounting And Finance
Jefferson Community And Technical College
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