Ethan McGuire
Covington
Summary
Professional agent skilled in client relations, conflict resolution, and negotiation. Proven ability to drive results through strategic problem-solving and effective communication. Strong emphasis on team collaboration and adapting to changing needs. Known for reliability, integrity, and focus on achieving goals efficiently.
Overview
7
7
years of professional experience
Work History
Senior Agent
The Assurance Group Inc
Covington, KY
10.2024 - Current
- Managed complex insurance claims, ensuring compliance with regulatory standards and timeliness.
- Implemented data-driven approaches to optimize sales tactics, driving revenue growth consistently.
- Exceeded sales targets consistently through effective relationship building and strategic prospecting.
- Established strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Developed strong relationships with clients through excellent customer service and regular followups.
Server
Ford Motor Company
Florence, KY
04.2024 - Current
- Telling customers of Fords Garage's history
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Promptly addressing any customer service issues and referring to management if and when necessary
- Handling all cash and card payments
Server/Bartender
Dave and Buster's
Florence, KY
11.2023 - 03.2024
- Provides a pleasant drinking experience to customers.
- Serves drinks while maintaining a clean and sanitary bar area.
- Attends to the detail and presentation of each order.
- Prepares and maintains ingredients by following recipes.
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items.
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed.
- Assists with orienting new employees to their work area.
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Promptly addressing any customer service issues and referring to management if and when necessary
- Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
Crew Member
McDonald's
Wilder, KY
06.2023 - 10.2023
- Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner.
- Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations.
- Cooked full line of menu items and specialty items, ensuring health and safety standards were met and reporting potential hazards or violations to the crew chief.
- Cleaned assigned work areas, dining tables, and serving counters meeting establish quality standards.
- Replenished and stocked service stations, cabinets, and tables, and followed safety protocols to ensure an enjoyable dining experience.
Server
Greyhound Tavern
Fort Mitchell, KY
11.2020 - 05.2023
- Greeting and seating customers
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Communicating any food allergy or special nutrition needs to kitchen staff
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
- Promptly addressing any customer service issues and referring to management if and when necessary
- Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
- Handling all cash and card payments
Sales Representative
Cutco
Cincinnati, OH
03.2020 - 08.2020
- Reached out to potential customers through cold calling and social media outreach
- Scheduled and conducted sales meetings with potential customers to present products or services through an online environment
- Prepared and delivered sales proposals and quotes to potential customers
- Negotiate pricing and contract terms with potential customers
- Maintain accurate and up-to-date records of sales activities and customer interactions
- Continuously developed product knowledge and stayed up-to-date on industry trends and competitors
- Met or exceeded sales targets and quotas set by management
- Provide exceptional customer service to ensure customer satisfaction and retention
- Collaborate with sales team members to share best practices and strategies for success.
General Laborer
Baker Construction LLC
Nancy, KY
06.2019 - 01.2020
- Performs various physical duties as assigned.
- Maintain all safety standards.
- Moves, secures, installs, builds, loads, or unloads materials.
- Performs some specialized tasks which may require on-the job training.
- Effectively using heavy and light equipment, depending on the jobsite/assignment.
- Moves items from place to place, according to direction from the site supervisor.
- Moving tools, equipment, or other material as directed in plans or by supervisor.
Education
Some college - Business Administration
DeVry University-Chicago/Loop
02.2022
Skills
- Product and service sales
- Client relations
- Adaptability to change
- Resilience under pressure
- Building rapport
- Strong work ethic
- Exceptional customer service
Section name
Authorized to work in the US for any employer
Timeline
Senior Agent
The Assurance Group Inc
10.2024 - Current
Server
Ford Motor Company
04.2024 - Current
Server/Bartender
Dave and Buster's
11.2023 - 03.2024
Crew Member
McDonald's
06.2023 - 10.2023
Server
Greyhound Tavern
11.2020 - 05.2023
Sales Representative
Cutco
03.2020 - 08.2020
General Laborer
Baker Construction LLC
06.2019 - 01.2020
Some college - Business Administration
DeVry University-Chicago/Loop