Eva Clopton
Louisville,KY
Summary
Skilled in cash handling and team leadership, excelling in training staff, resolving customer issues, and fostering a positive environment. Known for maintaining high standards of safety and cleanliness while promoting efficient operations and customer satisfaction. Always promoting a positive upbeat attitude for other employees and customers, even in a fast-paced work environment. Proven track record of successfully memorizing recipes and drink builds.
Overview
4
4
years of professional experience
Work History
Shift Leader
Heine Brothers Coffee
Louisville, KY
06.2021 - Current
- Trained new employees on drink making, cash handling, Toast (POS), efficient food handling, facilities and various team related obstacles.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Teacher's Assistant
Berea College
Louisville, KY
08.2023 - 12.2023
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Copied, organized and distributed classroom assignments or other paperwork.
- Taught courses under guidance of senior instructors.
Retail Sales Associate
Kentucky Derby Museum
Louisville, KY
05.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on sales floor, driving awareness of promotions and boosting sales conversion rates.
- Coordinated with stock team to expedite restocking of high-demand items.
Residential Facilities
Berea College
Louisville, KY
08.2022 - 05.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
Education
High School Diploma -
Pleasure Ridge Park
Louisville, KY05-2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Staff education and training
- Toast POS system operation
- Shift paperwork completion
- Time management
- Attention to detail
- Safe food handling
- Espresso machine operation
- Excellent memory
Timeline
Teacher's Assistant
Berea College
08.2023 - 12.2023
Retail Sales Associate
Kentucky Derby Museum
05.2023 - 08.2023
Residential Facilities
Berea College
08.2022 - 05.2023
Shift Leader
Heine Brothers Coffee
06.2021 - Current
High School Diploma -
Pleasure Ridge Park
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