Evan Duncan
Erlanger
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Endeavor Airlines
05.2025 - Current
- Assisted passengers with boarding procedures and safety demonstrations.
- Provided exceptional customer service to enhance passenger experience during flights.
- Collaborated with crew members to maintain efficient cabin operations.
- Learned aircraft safety protocols and emergency procedures through comprehensive training.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Server, Bartender, Trainer
Drake's
12.2023 - Current
- Responsible for training all new hire associates as servers, bartenders, and hosts.
- Knowledge of wine, cocktails, and other specialty beverages.
- Conduct cash counts and assist with closing duties to ensure restaurant security.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server, Trainer
Buffalo Wild Wings
12.2022 - 12.2023
- Trained new servers on menu knowledge and customer service protocols.
- Coordinated team schedules to optimize floor coverage during peak hours.
- Conducted performance evaluations to identify areas for improvement among staff.
- Implemented training materials and resources to enhance onboarding efficiency.
- Developed standardized procedures for service excellence across the team.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Management
Silverlake, The Family Place
08.2016 - 08.2023
- Prioritized time management effectively by balancing prospecting efforts with ongoing account management responsibilities.
- Monitored facilities management activities and supervised clerical staff.
- Developed custom content management systems tailored to clients'' needs, enabling efficient website management.
- Provided key administrative assistance to senior management.
- Reported unsafe conditions, incidents and accidents to management.
Education
No Degree - Business Hospitality
BLUEGRASS COMMUNITY TECHNICAL COLLEGE
LEXINGTON, KY08-2023
High School Diploma -
BEECHWOOD HIGH SCHOOL
FORT MITCHELL, KY05.2023
Skills
- Ability to work efficiently in fast-paced, high-pressure environment
- Excellent customer service, written, and verbal skills
- Ability to manage multiple customers with high customer feedback
- Ability to collaborate effectively with team members, and management
- Able to resolve customer issues and complaints effectively, resulting in over 95% satisfaction rate
- Current CPR certification
- Customer service
- Strong work ethic
- Attention to detail
- First aid
Timeline
Flight Attendant
Endeavor Airlines
05.2025 - Current
Server, Bartender, Trainer
Drake's
12.2023 - Current
Server, Trainer
Buffalo Wild Wings
12.2022 - 12.2023
Management
Silverlake, The Family Place
08.2016 - 08.2023
No Degree - Business Hospitality
BLUEGRASS COMMUNITY TECHNICAL COLLEGE
High School Diploma -
BEECHWOOD HIGH SCHOOL