Evely Graves
Chick-fil-A
Owensboro
1
Certification
4
years of professional experience
Proactive Team Trainer focused on enhancing guest satisfaction through targeted training and mentoring. Enhanced operational success by implementing effective performance monitoring and feedback techniques. Fostered a positive learning environment and motivated teams through strong interpersonal and communication skills.
Work History
Team Trainer
3 Years 10 Months- Facilitated training sessions for new team members to enhance service excellence and operational efficiency.
- Coordinated cross-training initiatives to enhance team versatility and adaptability during peak hours.
- Assisted management in identifying skill gaps, leading to targeted training programs for performance enhancement.
- Monitored team performance metrics to ensure adherence to company standards and operational goals.
- Trained other employees in customer service, food safety, and performance requirements.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Set positive a positive example for team members by providing high-quality, efficient service.
- Mentored staff in customer service best practices, resulting in enhanced guest satisfaction scores.
- Implemented feedback mechanisms to assess training effectiveness and make continuous improvements.
Education
No Degree - Radiography
- Independence Bank Scholarship Recipient
- Work Ready Scholarship Recipient
Skills
Regulatory training
Collaboration techniques
Performance monitoring
Task delegation
Training development
Team development strategies
Feedback methods
Learning strategies
Compliance requirements
Certification
- Basic Life Support Certification - 2026-2027
Languages
Spanish
Professional Working
Timeline
Team Trainer
Chick-fil-A
09.2022 - CurrentRead More
Owensboro Community And Technical College
No Degree from Radiography
Read More