Evelyn Aldana Bosque
Louisville
Summary
Experienced in customer service and operational management, effectively processed transactions and resolved inquiries to enhance customer satisfaction. Demonstrated strong cash handling skills while maintaining accurate financial records and balancing daily totals. Collaborated with team members to improve service delivery and trained new employees on best practices in customer engagement. Proven ability to manage inventory and coordinate with vendors to ensure product availability, contributing to efficient store operations.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Ross Dress for Less
Miami
02.2024 - 12.2024
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and returns.
- Maintained accurate cash drawer and balanced daily totals.
- Collaborated with team members to enhance customer experience.
- Resolved customer complaints promptly to ensure satisfaction.
Customer Service and Retail Assistant Manager
Family Dollar Stores Inc
Fort Myers
03.2023 - 12.2023
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on store policies and customer service techniques.
- Coordinated inventory management and stock replenishment processes.
- Resolved conflicts between employees or customers in a professional manner.
- Reconciled returns and exchanges quickly while following established procedures.
- Coordinated with vendors for product availability and delivery schedules.
Education
Technical -
Technical School of Computer Science
Cuba 07-2008
Skills
- Cash handling
- Inventory management
- Employee training
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Attention to detail
- Adaptability and flexibility
- Positive and professional
- Cash register operation
Languages
Spanish
Full Professional
English
Elementary
Timeline
Customer Service Cashier
Ross Dress for Less
02.2024 - 12.2024
Customer Service and Retail Assistant Manager
Family Dollar Stores Inc
03.2023 - 12.2023
Technical -
Technical School of Computer Science