Evelyn Grant (Eve)
West Bay,Grand Cayman
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication. High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Eager to advance business goals through careful team management Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outside Sales Account Manager/Visual Communication Expert
FASTSIGNS
Grand Cayman
01.2021 - Current
- Developed and executed weekly, monthly, and quarterly strategic plans have expanded the customer base by 40% of market share.
- Manage, on average, 12 projects per month. Develop project plans, timelines, and budget.
- Coordinate all logistics effectively with clients, local vendors, and production team.
- Efficiently prepare and deliver reports on a weekly basis on project status to all stakeholders.
- And maintaining comprehensive documentation for all projects.
- Delivering 3-6 weekly presentations, valued proposals, to clients, achieved monthly sales targets from 2021-2023.
- Consistency in providing excellent customer service and meeting all project orders from 2021 to 2023 has built and maintained lasting trust-based relationships with business owners, marketing managers, NGOs, government ministries, and departments.
- Effective project and logistic management, along with a high level of professionalism, from 2021 to 2023, we have been granted 80% of our bidding contracts yearly.
- Consistently negotiate and provide an average of 15-20 contracts and renewals on a monthly basis. Develop and maintain a database of qualified leads through referrals, telephone canvassing, face-to-face cold calling with business owners, direct mail, and networking.
- High volume productivity at the center by resolving daily operational issues, making decisions, strong people management, and clear communication.
- Use of a Contact Manager program to maintain accurate records to maximize territory potential.
- Efficient at prioritizing and multitasking rush orders, reports, follow-up, weekly sales meetings, and deadlines.
- Follow up on new leads and referrals resulting from cold calling, email calling, marketing, and field activity. Conduct daily market research, i.e.
- Competitive shops and customer surveys, which increase our funnel.
Sales & Marketing Manager
Easy Z Media Ltd
05.2014 - 07.2020
- Successfully generated leads for corporate accounts from 2014-2018, out of which 12 were realized as high business-giving clients.
- Developed and implemented aggressive sales promotions by gathering market trends, exceeding sales targets quota between 30-40% from 2014 to 2017.
- Demonstrated an unwavering commitment to client service, adding new clients while maintaining premium service levels with existing accounts.
- Retain client satisfaction at 100% by being consistent in client relations, following up on vivid transit ads, and promptly addressing any concerns, credibility, and high-level professionalism.
- Consistently infused sales volumes by developing marketing strategy, conducting B2B, vivid sales presentation, sales negotiation, and creative closing.
- Negotiated contracts in pursuit of mutually beneficial agreements for both the Production Company and Public Transportation Operators form the inception of the company.
- Continuous involvement in editing print and website materials, maintaining consistency.
- Increased high-ticketed new customers from 10 to 50 within 3 weeks of inception stages by employing strategic sales initiatives, customer relations, and rapport.
- Retained the company's top 15 clients with long-term contracts in the wake of strict competition by devising and personalizing advertising opportunities, keen on customer engagement.
- Improved the rates to more affordable and flexible contracts with break periods for the business unit, by negotiating affordable prices from production and buying of company fleets, and cutting back on operators' payout.
- Identified 2 emerging markets as potential for growth, resulting in the company's expansion in the industry, purchase of company-owned fleets, and in GPS with pop-up ads.
- Efficiently oversee sales and marketing operations by delegating, motivating the team, tackling concerns immediately, and meeting with the team twice a week.
- Created a social consciousness and community commitment within the company by creating a social awareness campaign and partnership with NGOs.
Sales/Business Development Manager
High Impact Media
06.2013 - 04.2014
- Changed mindsets of clients on advertising platforms by educating and addressing concerns.
- Initiated and led a new business approach and platform development by channel sales to achieve significant profitability.
- Analyze B2B's portfolio evolution to identify strengths and weaknesses in the marketplace.
- Implemented effective business strategies by analyzing and understanding competitive positions.
- Oversee the development of pricing and contracting strategy for the business unit by catering to clients' specific needs.
- Increase sales revenue by 60%, effectively planning and coordinating promotions and customer branding.
- Increase customer retention and renewal of contract by consistently providing excellent customer service and customer engagement.
- Sustains rapport with key clients' accounts by making periodic visits, exploring specific needs, and anticipating new opportunities.
- Develop new relationships and increase account penetration using cold calling, referrals, research, meetings, and networking.
- Maintain high levels of client satisfaction by keeping regular conversations with clients in the market area.
Residence Manager
Placencia Reef Condos
11.2008 - 03.2010
- Improved the standards by mid-quarter by having all front and back of house staff trained and conducting daily room inspections, and overall property.
- Ensured that the flow of information within departments was communicated at all levels concerning guest arrival/departure and had accommodations and amenities ready.
- Implemented the 'Wow' factor experience for all guests, by the 'Yes We Can' program.
- Relocate the Concierge Service Station within the lobby area for easy access and an improved experience.
- Increased the timeshare sales by 70% for the 1st year by improving the overall guest experience on the property and in the country.
Operations Manager
Infotel International Ltd
02.2008 - 11.2008
- Lead a team of 110 employees by overseeing the daily operations of 2 departments ( Sales and Human Resource Department)
- Removed the tension among employees within the Call Center with strong people management, dialogue, effective communication among supervisors and customer sales representatives, and accountability.
- Increase of 90% Customer Services Rating by mid-quarter with a more welcoming environment and retraining of customer sales representatives.
- Within the mid-quarter, the Call Center increased the overall performance on productivity, quality, and customer service standards.
- Increase the good loan percentage for the region by removing hostility, building team spirit, retraining customer service representatives, and handling new accounts until reaching the maturity stage.
- Increased first payment clients by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
- Successfully serviced over 100 diverse customer accounts, both internationally, leading to significant and measured revenue growth for the 1st quarter.
- New procedure and business practice implemented at the center through effective interpersonal skills, retaining, memos, and weekly meetings with team leaders and onsite general manager.
Front Office Manager
Princess Hotel International Ltd
01.2006 - 01.2008
- Lead a team of 57 employees by overseeing the daily operations of the Front Office and Room Division Department.
- Cross-trained a total of 12 employees in the Front Office Department in 2 months.
- Held weekly and monthly meetings with four supervisors to ensure productive collaboration and support between the front office and room division department.
- Increase customer service and satisfaction by 90% by implementing turn-down service and express check-outs.
- Collaborated in the launch of the Loyalty & Giving Back Program, which increased returning guests by 35%.
- Improvement of supervisors by providing them with necessary training and supporting their decisions in discipline and changes that have made improvements over all services.
- Build business relationships by showcasing hotel's renovated property and emphasizing accommodations upgrade.
- Ensure Express Check-In & Check-Out is done effectively and efficiently for large groups.
- Damage control for dissatisfied guest.
- Conducted department budget management appraisals by developing a yearly budget for both departments and ensuring both departments worked within the monthly budget.
- Working in a Human Resources capacity ensures selecting candidates that contribute to the success of either department.
- Improved my team's knowledge by sharing relevant tactics from attending the tourism/Hotelier Expo with the marketing team.
Education
Bachelors Degree in Social Work ( 1ST YEAR) -
University College Of The Cayman Islands
08.2024
Associate Degree in Applied Science Social Work ( Internship 1,2,3,4 Family Counseling & Court, DCFS, Hospital/Medical S.W) -
University Of Belize
01.2005
College Diploma Arts Department (Social Science, Biology, Political science, Public Speaking, History, Geography, Literature ) -
Toledo Community College
01.1998
Skills
- Credible Leadership
- High-Level Professionalism
- High Integrity
- Unimpeachable Ethics
- Discretion
- Confidentiality
- Decisive Decision Making
- Critical Thinking
- Problem Solving
- Conflict Resolution
- Sound Judgment
- Emotional Maturity
- High Level of Empathy
- Firm Accountability
- Time Management
- Effective Organizational
- Planning
- Coordinating
- Administrative
- Delegating Ability
- Detailed Oriented
- Efficient At Prioritizing
- Multi-Tasking
- Effective Strategic Initiatives
- Self-directed
- Dependability
- Efficient Project Management
- Project Planning
- Project Execution
- Project Documentation and Reporting
- Outstanding Public Relations
- Excellent Customer Service Oriented
- High Impact Presentation
- Strong People Management
- Interpersonal Communication Skills
- Building Trust-Based Relationships
- Proficient MS Office Suite
- Microsoft Outlook
- Word
- Excel
- Data Analysis
- Media Specialist
- Advertising (Print, Digital and Transit)
- Social Media Networks Management
- Cold-calling
- Deal Closing
- Territory Management
- Account planning
- Sales Presentations
- Competitive Analysis
- Pipeline Management
- Performance updates
- Sales Analysis
- Sales Strategy Implementation
- Product branding
- Generating leads
- Relationship cultivation
- Price Quoting
- Performance Tracking
- Professional Demeanor
- Contract Negotiation
- Interpersonal Communication
- Goal Setting
- Task Prioritization
- Attention to Detail
- Analytical Skills
- Problem-Solving
- Opening and closing procedures
- Decision-Making
- Relationship Building
- Reliability
- Multitasking
- Sales Techniques
- Problem-solving aptitude
- Self Motivation
- Professionalism
- Effective Communication
- Problem-solving abilities
- Team Collaboration
- Interpersonal Skills
- Order Processing
- Active Listening
- Adaptability
- Excellent Communication
- Teamwork and Collaboration
- Effective customer upselling
- Analytical Thinking
- Adaptability and Flexibility
- Full-cycle sales process
- Team member motivation
- Written Communication
- Time management abilities
- Organizational Skills
- Continuous Improvement
- Processing payments
Certification
- Business Management (Conflict Resolution), Advanced Solutions Technical Institute, 2018
- Supervision & Management Skills & Tactics, Get Real Training, 2008
- Customer Services & Exceeding Customer Satisfaction, Princess Hotel International Ltd, 2006
- Certified Outside Sales Manager, FASTSIGNS - 2021
Volunteer Experience
- Governance & Fundraising Facilitator, Global Trust Partners, 2024, Present
- Volunteer, Crisis Centre Cayman Islands, 2023, Present
- President (HAS), Lighthouse School, 2020, 2021
- Director Public Relations, Rotary Club of Grand Cayman, 2019, 2021
- Director Public Relations (HAS), Lighthouse School, 2018, 2020
- Director of Public Relations & Outreach Ministry, Sinai Church, 2017, Present
- Partnership, Cayman Islands Skateboard Association (CISA), 2016
Languages
English
First Language
Spanish
Upper Intermediate (B2)
B2
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 10 in the development of MFG & FS8.
- Resolved product issue through consumer testing.
- Achieved 90% of customer rentention 2021,2022,2023 by completing project management with accuracy and efficiency.
Interests
Project Management
Sales Management
Operations Management
Affiliations
- Rotary International
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementWork from home optionCompany CultureFlexible work hoursQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
Microsoft Outlook, Word, Excel, Data Analysis
Timeline
Outside Sales Account Manager/Visual Communication Expert
FASTSIGNS
01.2021 - Current
Sales & Marketing Manager
Easy Z Media Ltd
05.2014 - 07.2020
Sales/Business Development Manager
High Impact Media
06.2013 - 04.2014
Residence Manager
Placencia Reef Condos
11.2008 - 03.2010
Operations Manager
Infotel International Ltd
02.2008 - 11.2008
Front Office Manager
Princess Hotel International Ltd
01.2006 - 01.2008
Bachelors Degree in Social Work ( 1ST YEAR) -
University College Of The Cayman Islands
Associate Degree in Applied Science Social Work ( Internship 1,2,3,4 Family Counseling & Court, DCFS, Hospital/Medical S.W) -
University Of Belize
College Diploma Arts Department (Social Science, Biology, Political science, Public Speaking, History, Geography, Literature ) -
Toledo Community College
- Business Management (Conflict Resolution), Advanced Solutions Technical Institute, 2018
- Supervision & Management Skills & Tactics, Get Real Training, 2008
- Customer Services & Exceeding Customer Satisfaction, Princess Hotel International Ltd, 2006
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