FAITH DECENA
Grand Cayman,Cayman Islands
Summary
Energetic hospitality professional versed in communicating with guests to support seamless business operations. Works with team members to facilitate special requests and daily task management. Excellent issue resolution and rapport-building skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Desk Supervisor
Ocean Frontiers Dive Shop
Grand Cayman, Cayman Islands
02.2024 - Current
- Assisted staff with administrative duties during peak schedules.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Managed incoming calls effectively using switchboard systems.
- Maintained tidy work area to support cleanliness and quality standards.
- Greeted and checked-in guests promptly and professionally.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Registered guest information on hotel database to maintain accuracy.
- Processed and provided clear, accurate receipts for guest payments.
- Submitted incident and activity reports to manager to inform future decision-making on policies.
- Upsold activities from tourism partners to boost revenue.
- Reconciled floats and administered petty cash systems.
- Recorded guest account activity to produce accurate bills upon departure.
Front Desk Staff
Ocean Frontiers Dive Shop
Grand Cayman, Cayman Islands
07.2023 - 02.2024
- Greet customers in a friendly and professional manner, providing information about dive centre services, packages, and schedules
- Answer phone calls, respond to emails, and handle customer inquiries regarding dive courses, equipment rentals, dive trips, and other services
- Assist customers with booking dive courses, dive trips, equipment rentals, and other services, ensuring accuracy in reservations and timely confirmations
- Process payments for bookings, rentals, merchandise, and other transactions accurately using the dive centre's payment systems
- Maintain a clean and organized front desk area, display promotional materials, and ensure that all necessary forms and documents are readily available for customers
- Collaborate with dive instructors, boat captains, and other staff members to coordinate schedules, manage bookings, and ensure a seamless customer experience
- Handle customer concerns, complaints, and requests in a professional and timely manner, escalating issues to the Dive Centre Manager when necessary
- Assist with basic administrative tasks such as filing paperwork, updating customer records, and managing inventory of merchandise and rental equipment
- Stay informed about dive centre policies, safety procedures, and local dive regulations to provide accurate information to customers and ensure compliance with industry standards
- Adhere to safety protocols, emergency procedures, and company policies to promote a safe and enjoyable environment for customers and staff.
Quality Admin Support
King's College Hospital London, Dubai
Dubai, United Arab Emirates
06.2022 - 06.2023
- Hospital problems, incidents and other issue management
- Document controller (Policies, Forms, Scopes of Service, Plans & all kinds of documents)
- Trained in Microsoft outlook, word, excel & power point
- Scheduling and coordinating events or meetings in an organize manner
- Taking minutes of meetings for Executives and other committee meetings
- Joint Commission International (JCI) accreditation oriented
- Conducting monthly audit in all the hospital base staff files and keeping all files up to date
- Accomplishing annual DHA reports such as DARS and other documents.
Patient Administrator
Kings College Hospital, Dubai Hills
Dubai, United Arab Emirates
12.2021 - 05.2022
- Updating patient demographics in HASANA portal
- Maintaining patient sensitive documents confidential
- Releasing covid 19 test result accurately and in time
- Coordinating with all the patient’s inquiry through phone calls and emails.
Sales Representative / Trainor
Rose Kazan Perfumes, Sharjah
Sharjah, United Arab Emirates
10.2017 - 10.2021
- Developed and delivered engaging sales presentations to convey product benefits
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
- Training all staffs in all different branches all over UAE.
Dive Center Head
Marco Vincent Dive Resort
, Philippines
02.2015 - 10.2015
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Prepared variety of different written communications, reports and documents
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere.
Teacher 1
St. Robert Catholic School
White Beach, Puerto Galera, Oriental Mindoro, Philippines
02.2010 - 01.2015
- Teaching all major subjects in Elementary students
- Planning the lesson and creating a comfortable and harmonious environment for the kids to learn everyday.
Education
Bachelor of Science - Industrial Education
Garments Technology
Philippines 06.2015 - 04.2019
Skills
- Excellent Customer Service: Ability to provide exceptional customer service by greeting customers warmly, answering inquiries, and assisting with bookings and reservations
- Communication Skills: Strong verbal and written communication skills to effectively interact with customers, team members, and dive instructors
- Organizational Skills: Ability to handle multiple tasks simultaneously, manage bookings efficiently, and maintain a well-organized front desk area
- Problem-Solving Skills: Capability to address customer concerns, handle reservations changes, and resolve issues effectively to ensure customer satisfaction
- Computer Skills: Proficiency in using computer systems for booking reservations, managing customer information, and processing payments accurately (good at Microsoft Excel, word, outlook, powerpoint & others)
- Attention to Detail: Strong attention to detail to ensure accuracy in handling bookings, processing payments, and maintaining customer records
Certification
Divemas, 2021-01-01
Languages
Arabic
Elementary
English
Fluent
Timeline
Front Desk Supervisor
Ocean Frontiers Dive Shop
02.2024 - Current
Front Desk Staff
Ocean Frontiers Dive Shop
07.2023 - 02.2024
Quality Admin Support
King's College Hospital London, Dubai
06.2022 - 06.2023
Patient Administrator
Kings College Hospital, Dubai Hills
12.2021 - 05.2022
Sales Representative / Trainor
Rose Kazan Perfumes, Sharjah
10.2017 - 10.2021
Bachelor of Science - Industrial Education
Garments Technology
06.2015 - 04.2019
Dive Center Head
Marco Vincent Dive Resort
02.2015 - 10.2015
Teacher 1
St. Robert Catholic School
02.2010 - 01.2015
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