Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Cellphone
Hobbies and Interests
References
Certification
Languages
Timeline
Generic
Faith Nyoike

Faith Nyoike

Georgetown,Grand Cayman

Summary

Seeking a relevant and challenging position in an enabling environment where qualifications, abilities, and experience can be valuable assets to the organization. Looking for a job that offers opportunities for personal growth through skill acquisition and job enrichment. Diverse background in the hospitality industry, office administration, field research, and entrepreneurial ventures has taught the importance of virtues in character to carve out a niche in the competitive job market. Honest, hardworking individual who accepts criticism and values teamwork. Compassionate and above all, God-fearing.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales and Marketer

PROFESSIONAL MARKETING SERVICES (PMS)
01.2012 - 06.2013
  • Part time sales and promoter of clients’ products and services e.g L’oreal, Cadbury and Galleria Mall.

Recreational Attendant

RITZ CARLTON GRAND CAYMAN
07.2018 - 04.2022
  • Set-up guest pool and beach chairs.
  • Set up cabanas and daybeds as well as continuously taking care of their needs throughout the day.
  • Serve amenities.
  • Interact and engage with guests in a professional manner.
  • Engage and play with kids at the waterpark.
  • Assist in other recreational departments such as watersports, tennis and Ambassadors of the Environment.

Temporary Office Administrator

WINROCK INTERNATIONAL
08.2015 - 03.2018
  • Managing administrative aspects of front office functions e.g making and receiving calls, sending and replying emails, attending to guests, ensuring all staff needs are catered for.
  • Organizing workshops and/or conferences.
  • Assisting in requisition of supplies, office stationery and other materials and monitoring their usage by maintaining up to date records.
  • Performing work related errands as requested such as check disbursements of statutory deductions:PAYE,NHIF,NSSF and other utility bills.
  • Paperwork and maintaining a user friendly and comprehensive filing system for the office.
  • In-charge of receiving deliveries and shipping office packages.
  • Handled petty cash including balancing and replenishing of the same.

Part-time Research assistant

RESEARCH SOLUTIONS AFRICA/KPMG
06.2013 - 08.2015
  • Undertook field research for KPMG’s Kenya’s Top 100 Mid-sized companies in 2014, 2015 and 2016.
  • Facilitated data collection from qualified companies and data processing.
  • Did field work research for ARK(Absolute Return for Kids)/NAIROBI County in February 2016 pertaining the standards of early childhood education in the county.
  • Visited various pre-schools mostly in low-income areas for data collection.

Hostess

W HOTEL DOHA-QATAR
01.2010 - 11.2011
  • Receiving reservations from both phone and email.
  • Welcoming and walking guests to their respective tables in the restaurant.
  • Responsible for printing of menus.
  • Assisting with the restaurant set up.
  • Taking part in restaurant mise-en-place.
  • Bid farewell to the guests.

Server/Hostess

UTALII HOTEL-NAIROBI
04.2008 - 12.2009
  • Receiving reservations(calls and one-on-one).
  • Supervised smooth-running of Restaurant when managers were away.
  • Performed all in room dining tasks.
  • Small office errands.
  • Welcoming guests to the restaurant.

Restaurant Hostess

Hampton by Hilton
07.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

Bachelor of Arts, Second Upper Class Division - Political Science & Public AdministrationArmed Conflict & Peace Studies

UNIVERSITY OF NAIROBI
12.2014

Certificate - Food&Beverage Service&Sales

Kenya Utalii College
Nairobi,Kenya
03.2008

Skills

  • MS WORD
  • MS OUTLOOK
  • MS EXCEL

Accomplishments

  • Served at State House and National Assembly during official functions, interacting with government officials to their satisfaction.
  • Provided professional services during AIR UGANDA’ s KENYA launch in Nairobi.
  • Earned valuable respect and referral business based on excellent customer relations.

Personal Information

  • Passport Number: AK0007389
  • Date of Birth: 01/12/86
  • Gender: Female
  • Nationality: Kenyan
  • Marital Status: Married

Cellphone

+13453265556

Hobbies and Interests

  • Travelling(road trips)
  • Culinary exploits
  • Outdoors Team-building activities
  • Interior Design

References

Will be provided upon request.

Certification

Forbes Five Star Hotel Recognition at Ritz-Carlton Grand Cayman, Cayman Islands in 2020.

Best Worldwide Hampton by Hilton Breakfast 2023 Award.

Languages

German
Beginner (A1)
Japanese
Beginner (A1)
Swahili
Bilingual or Proficient (C2)

Timeline

Restaurant Hostess

Hampton by Hilton
07.2022 - Current

Recreational Attendant

RITZ CARLTON GRAND CAYMAN
07.2018 - 04.2022

Temporary Office Administrator

WINROCK INTERNATIONAL
08.2015 - 03.2018

Part-time Research assistant

RESEARCH SOLUTIONS AFRICA/KPMG
06.2013 - 08.2015

Sales and Marketer

PROFESSIONAL MARKETING SERVICES (PMS)
01.2012 - 06.2013

Hostess

W HOTEL DOHA-QATAR
01.2010 - 11.2011

Server/Hostess

UTALII HOTEL-NAIROBI
04.2008 - 12.2009

Bachelor of Arts, Second Upper Class Division - Political Science & Public AdministrationArmed Conflict & Peace Studies

UNIVERSITY OF NAIROBI

Certificate - Food&Beverage Service&Sales

Kenya Utalii College

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Faith Nyoike