Faleshia Covey
Nicholasville
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Roosters. Proven ability to enhance guest experiences through effective upselling and relationship management. Strong multitasking and teamwork capabilities, complemented by expertise in point-of-sale operations. Committed to maintaining high cleanliness standards and delivering quality service in fast-paced environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Experienced with providing compassionate care and support to residents in assisted living facilities. Utilizes excellent communication skills to ensure residents' needs are understood and met. Knowledge of personal care, daily activity assistance, and creating safe and nurturing environment.
Professional with strong experience in providing compassionate care and support in residential settings. Demonstrates solid ability to collaborate effectively with team members and adapt to changing circumstances. Skilled in managing daily living activities, ensuring safety, and fostering positive environment for residents. Known for reliability, empathy, and focus on achieving tangible results.
Experienced with managing comprehensive shipping processes and ensuring operational efficiency. Utilizes strategic planning to streamline logistics and enhance delivery accuracy. Track record of fostering collaborative environments and driving successful outcomes.
Shipping professional with extensive expertise in supply chain management and logistics coordination. Known for proactive approach to optimizing operations and fostering team collaboration. Adaptable and reliable, consistently meeting evolving business needs through effective communication and strategic planning.
Professional logistics specialist with strong expertise in shipping operations and team leadership. Proven track record of optimizing processes, ensuring timely deliveries, and maintaining high standards of accuracy and efficiency. Skilled in inventory management, problem-solving, and fostering collaborative environments that adapt to changing needs. Known for reliability and achieving results in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Server
Roosters
07.2025 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and presentation, ensuring adherence to quality standards.
- Processed customer orders accurately using point-of-sale system for efficient transactions.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Monitored table settings and replenished supplies to maintain optimal dining conditions.
- Adapted quickly to changing menus and specials, providing guests with updated information.
- Upsold menu items effectively, contributing to overall restaurant profitability and customer satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Two Hearts Permanent Jewelry
Myself
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Spot welding
Shipping Lead
WestRock
06.2021 - 02.2025
- Supervised daily shipping operations, ensuring timely dispatch of goods.
- Coordinated with warehouse staff to optimize inventory management processes.
- Implemented safety protocols for loading and unloading shipments.
- Trained new team members on shipping procedures and equipment usage.
- Monitored shipment tracking systems to ensure accurate deliveries.
- Assisted in resolving shipping discrepancies and customer inquiries efficiently.
- Maintained records of outgoing shipments and delivery confirmations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
- Coordinated cross-functional teams to ensure seamless order fulfillment and delivery processes.
- Established effective communication channels across departments, leading to smoother coordination of activities related to shipments.
- Developed comprehensive training materials to onboard new team members effectively and efficiently.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Reduced shipping errors by regularly reviewing and updating inventory records.
- Expedited urgent orders to meet customer deadlines without compromising accuracy or quality standards.
- Optimized warehouse space utilization, resulting in improved organization and increased storage capacity.
Server
Cracker Barrel
01.2018 - 06.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cafe Worker/Aide
UK Healthcare
01.2016 - 01.2018
- Trained new staff on cafe operations and customer service protocols.
- Managed daily inventory to ensure product availability and minimize waste.
- Streamlined order processing, enhancing efficiency during peak hours.
- Developed customer loyalty initiatives to increase repeat business.
- Oversaw quality control measures to maintain high standards of food safety.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Resident Aide
Morning Pointe Senior Living
01.2016 - 02.2017
- Assisted residents with daily living activities, promoting independence and dignity.
- Provided companionship and emotional support to enhance residents' well-being.
- Monitored resident health and reported changes to nursing staff promptly.
- Maintained cleanliness and safety standards in resident living areas.
- Coordinated recreational activities to engage residents socially and physically.
- Trained new aides on best practices for resident care and safety protocols.
- Advocated for residents' needs, ensuring personalized care plans were followed effectively.
- Collaborated with healthcare teams to improve service delivery and resident satisfaction.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Improved resident satisfaction by providing compassionate and attentive care.
- Actively participated in ongoing staff training programs to maintain knowledge on best practices in residential care settings.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
- Enhanced resident independence by encouraging self-care tasks within their abilities while still providing necessary assistance when needed.
- Assisted residents with daily living activities, enhancing their overall quality of life.
- Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
Residential Aide
Visiting Angles
03.2014 - 09.2016
- Facilitated daily living activities for residents, ensuring comfort and safety.
- Assisted with medication management, adhering to prescribed schedules.
- Monitored resident behavior, reporting changes to healthcare team promptly.
- Developed individualized care plans in collaboration with multidisciplinary staff.
- Implemented recreational activities that promoted social interaction among residents.
- Provided emotional support to residents, fostering a positive living environment.
- Maintained accurate documentation of resident progress and incidents as required.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
Residential Aide
Family Members
05.2010 - 11.2014
- Trained new aides on best practices in resident care and support.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
- Participated in regular performance evaluations to identify areas for improvement and professional growth; proactively implemented feedback received from supervisors to enhance service delivery quality consistently.
- Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided supervision during outings and group excursions, promoting safety while fostering an enjoyable experience for all participants involved in each activity.
- Encouraged family involvement in residents'' lives through regular communication about events happening within the community; facilitated visitation schedules accommodating both parties'' convenience whenever possible.
- Collaborated with interdisciplinary team members to develop individualized care plans that addressed each resident''s unique needs and preferences.
- Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored and assisted residents through individual service plans.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Followed nutritional plans to prepare optimal meals.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
No Degree - LPN
Medical Career And Tech College
Richmond, KY11-2026
No Degree - Surgical Tech
National College
Lexington, KY01-2012
High School Diploma -
East Jessamine High
Nicholasville, KY05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Cleanliness standards
- High volume dining
- Food running
- Team collaboration
- Sales expertise
- Supply restocking
- Quality control
- Food safety practices
- Order accuracy
- Sales techniques
- Table bussing
- Suggestive selling
- Point of sale operation
- Guest relations management
- Relationship management
- Allergy awareness
- Dining area maintenance
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Guest seating
- Food sales and promotion
- Assisted living experience
- Elderly care
- Compassionate caregiving
- Dementia care
- Bedside manner
- Emotional support
- Transportation assistance
- Meal preparation
- Housekeeping duties
- Behavioral management
- Client confidentiality
- Activity planning
- Nutrition monitoring
- Disability awareness
- Patient assistance
- Physical assistance
- Fall prevention
- Personal hygiene support
- Toileting assistance
- Adaptive equipment use
- Patient care
- Vital signs monitoring
- Dressing assistance
- Clinical documentation
- Personal hygiene assistance
- Medication administration
- Mobility assistance
- Laundry services
- Emergency response
- Recreational activities
- Continuing education
- Mental health care
- Memory care
- Resident advocacy
- Range of motion exercises
- Behavior documentation
- Inventory counts
- Staff training
- Packing supervision
- Shipment verification
Timeline
Server
Roosters
07.2025 - Current
Two Hearts Permanent Jewelry
Myself
02.2025 - Current
Shipping Lead
WestRock
06.2021 - 02.2025
Server
Cracker Barrel
01.2018 - 06.2021
Cafe Worker/Aide
UK Healthcare
01.2016 - 01.2018
Resident Aide
Morning Pointe Senior Living
01.2016 - 02.2017
Residential Aide
Visiting Angles
03.2014 - 09.2016
Residential Aide
Family Members
05.2010 - 11.2014
No Degree - LPN
Medical Career And Tech College
No Degree - Surgical Tech
National College
High School Diploma -
East Jessamine High
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