Fayra Toniolo

• Providing high-level administrative support to the CEO and Executive Team
• Creating special reports, presentations & taking meeting minutes
• Acting as the key liaison with internal and external stakeholders on behalf of the CEO
• Acting as the gatekeeper for the CEO’s office ensuring efficient and prioritized access
• Supporting office efficiency by planning, implementing, and aiding in office operations
• Supporting inventory of office supplies, marketing and promotional items, and corporate gifts
• Managing all third-party vendors for flights, hotels and rentals
• Supporting external and internal events, including all staff events, the social committee, coordinating donations, catering, and corporate sponsorships

• Supporting market research / business intelligence projects
• Meeting preparations, drafting of agendas, writing minutes and following up all actions
• Continuously working on the firm’s CRM system to maintain data about key individuals and targets
• Supporting strategic business development research and analysis related to the CRM programme
• Assisting in the development of client reporting
• Liaising with staff in offices around the world to ensure consistency and coordination of all CRM activities
• Assisting the BD team with organising logistics and material for business trips, local/international conferences and client meetings
• Assisting with branding initiatives and document editing

• Supporting marketing and business development activities across multiple services lines and across international offices
• Supporting the delivery of marketing communications, including social media, email marketing, data entry & website updates
• Responsible for the designing and collection of content for a monthly staff newsletter
• Responsible for designing and advertising communications for employment and scholarship adverts
• Assisting with branding initiatives and document editing
• Support of content creation for firm LinkedIn accounts
• Assisting in communications with external vendors for the ordering of branded material, promo gifts, production of printed materials and internal staff items
• Responsible for organising appropriate client/service provider gifts for distribution at firm and sponsorship events
• Assisting with the maintenance of the firm’s CRM system, updating all relevant lists and liaising with staff to ensure consistency and coordination of all marketing and BD activities
• Responsible for the review, correspondence and administrative work required for all charitable initiatives and heavily involved in the social and wellness committees
• Administration and secretarial support to the Head of Operations
• Assistance with disaster recovery and business continuity planning and preparations
• Support on all property matters including security management and ongoing monitoring, health & safety, repairs to office and equipment, space planning and general maintenance and upkeep of office space
• Assistance with document management and file retention projects including archiving, filing and scanning

Engaged in a year-long rotational assignment spanning multiple departments to enhance cross-functional skills.

Sales Associate (Sept 2016 – Nov 2016)
- Delivered high-level guest service and engagement in a luxury hospitality setting
- Supported administrative tasks with accuracy and timeliness
- Anticipated guest needs and upsold services, enhancing overall sales performance
- Provided Spanish and Portuguese language support, fostering international guest satisfaction

Guest Relations Officer (Nov 2016 – Feb 2017)
- Coordinated VIP pre-arrival arrangements and ensured personalized guest experiences - Delivered elite front-of-house service and escorted guests to accommodations
- Managed guest inquiries and resolved complaints to maintain high satisfaction ratings - Cultivated relationships with high-profile clientele, resulting in positive feedback

Accounts Payable & Receivable Assistant (Feb 2017 – Sept 2017)
- Supported the Finance Department in reviewing and analyzing financial statements
- Tracked invoice payments using Excel, streamlining accounts payable processes
- Gained cross-functional exposure to financial operations in a five-star hotel environment