Felicia Breeding
Brooks
Summary
Detail-oriented professional with extensive experience at in banking and customer service. Proven track record in transaction processing and problem resolution, enhancing customer satisfaction. Recognized for maintaining compliance and accuracy, while fostering positive client relationships through effective communication and professionalism.
Overview
8
8
years of professional experience
Work History
Bank Teller
PNC Bank
11.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in balancing cash drawers daily, maintaining compliance with financial regulations.
- Educated customers on bank products and services, enhancing overall customer experience.
- Managed customer account information securely, adhering to privacy policies and protocols.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Customer Service Representative
Kohls Department Store
08.2017 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Assisted in training new team members on company policies and service standards.
- Implemented strategies for upselling products during customer interactions, boosting sales opportunities.
Education
High School Diploma -
Spencer County High
Taylorsville, KY01-2009
Skills
- Cash handling
- Customer service
- Transaction processing
- Record keeping
- Financial compliance
- Problem resolution
- Communication skills
- Attention to detail
- Professionalism and courtesy
- Cash counting
Timeline
Bank Teller
PNC Bank
11.2023 - Current
Customer Service Representative
Kohls Department Store
08.2017 - 11.2023
High School Diploma -
Spencer County High