Felicia Hall
Pikeville
Summary
Accomplished Public Safety Telecommunications Supervisor with a proven 13 year track record at Kentucky State Police, adept in critical decision-making and exceptional communication. Skilled in Emergency Medical Dispatch, Emergency Medical Dispatch Quality Assurance, Communications
Training Officer, Assistant TAC operations, prioritizing situations, and ensuring regulatory compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet dispatch goals.
Overview
14
14
years of professional experience
Work History
Public Safety Telecommunications Supervisor
Kentucky State Police
01.2011 - Current
- Supervises team of 16 employees and provided training focused on maximizing overall performance.
- Assists with scheduling changes and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Maintains subordinates weekly time sheets.
- Manages daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Conducts mid-interim and end-of-year performance evaluations for Post 9 dispatchers, identifying areas for improvement and growth opportunities.
- Conducts monthly Emergency Medical Dispatch Quality Assurance evaluations of dispatch performance, providing constructive feedback and coaching to boost overall team effectiveness.
- Oversees CJIS training recertification for dispatch and sworn personnel.
- Ensures regulatory compliance with federal and state telecommunications guidelines through diligent monitoring of NCIC policies and procedures.
- Ensures compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Follows standards and procedures to maintain safe work environment.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in dispatch.
- Maintains up-to-date knowledge of industry best practices by attending yearly in-service training sessions.
- Assists callers in emergency situations with appropriate information and support.
- Relays latest information to first responders via electronic means, telephone calls, and radio responses.
- Applies interpersonal skills in neutralizing hostile and emotionally charged situations.
- Contributes to community outreach initiatives, participating in Kentucky State Police Post 9's Trunk-or-Treat for Trooper Island.
Education
Bachelor of Science - Psychology
University of The Cumberlands
Williamsburg, KY12.2019
Skills
- Strong Work Ethic
- Critical Decision-Making
- Prioritizing Situations
- Time Management
- Problem-solving abilities
- Dependable and Responsible
- Multitasking Abilities
- Excellent Verbal Communication
- Active Listening
- Strong Written Communication
- Communications Training Officer
- Emergency Medical Dispatch Certification
- Call Records Maintenance
- Map Reading
Accomplishments
- 2014 Kentucky Law Enforcement Council Life Saver of the Year recipient
- 2019 Kentucky State Police Pikeville Post 9 Helping Hands recipient
Timeline
Public Safety Telecommunications Supervisor
Kentucky State Police
01.2011 - Current
Bachelor of Science - Psychology
University of The Cumberlands
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