Felicia Hall
Pikeville
Summary
Accomplished Public Safety Telecommunications Supervisor with a proven 13 year track record at Kentucky State Police, adept in critical decision-making and exceptional communication. Skilled in Emergency Medical Dispatch, Emergency Medical Dispatch Quality Assurance, Communications
Training Officer, Assistant TAC operations, prioritizing situations, and ensuring regulatory compliance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet dispatch goals.
Overview
14
14
years of professional experience
Work History
Public Safety Telecommunications Supervisor
Kentucky State Police
Pikeville, KY
01.2011 - Current
- Supervises team of 16 employees and provided training focused on maximizing overall performance.
- Assists with scheduling changes and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Maintains subordinates weekly time sheets.
- Manages daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Conducts mid-interim and end-of-year performance evaluations for Post 9 dispatchers, identifying areas for improvement and growth opportunities.
- Conducts monthly Emergency Medical Dispatch Quality Assurance evaluations of dispatch performance, providing constructive feedback and coaching to boost overall team effectiveness.
- Oversees CJIS training recertification for dispatch and sworn personnel.
- Ensures regulatory compliance with federal and state telecommunications guidelines through diligent monitoring of NCIC policies and procedures.
- Ensures compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Follows standards and procedures to maintain safe work environment.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in dispatch.
- Maintains up-to-date knowledge of industry best practices by attending yearly in-service training sessions.
- Assists callers in emergency situations with appropriate information and support.
- Relays latest information to first responders via electronic means, telephone calls, and radio responses.
- Applies interpersonal skills in neutralizing hostile and emotionally charged situations.
- Contributes to community outreach initiatives, participating in Kentucky State Police Post 9's Trunk-or-Treat for Trooper Island.
Education
Bachelor of Science - Psychology
University of The Cumberlands
Williamsburg, KY12.2019
Skills
- Strong Work Ethic
- Critical Decision-Making
- Prioritizing Situations
- Time Management
- Problem-solving abilities
- Dependable and Responsible
- Multitasking Abilities
- Excellent Verbal Communication
- Active Listening
- Strong Written Communication
- Communications Training Officer
- Emergency Medical Dispatch Certification
- Call Records Maintenance
- Map Reading
Accomplishments
- 2014 Kentucky Law Enforcement Council Life Saver of the Year recipient
- 2019 Kentucky State Police Pikeville Post 9 Helping Hands recipient
Timeline
Public Safety Telecommunications Supervisor
Kentucky State Police
01.2011 - Current
Bachelor of Science - Psychology
University of The Cumberlands