Felicia Hardesty
Owensboro
Summary
Dynamic business leader with a proven track record at TSCS Group Inc., excelling in operations management and strategic planning. Recognized for enhancing efficiency and fostering strong vendor relations, while driving customer retention through exceptional service. Adept at team leadership and decision-making, consistently achieving business goals and expanding market presence.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
22
22
years of professional experience
Work History
Small Business Owner
Up Up & Away Balloon Creations
06.2023 - Current
- Developed creative balloon arrangements for various events, ensuring client satisfaction and repeat business.
- Managed inventory and supply orders to maintain stock levels for production needs.
- Coordinated logistics for event setups, optimizing time management and resource allocation.
- Cultivated relationships with local businesses for collaboration on community events and promotions.
- Maintained financial records, tracking expenses and revenues for accurate budget management.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Business Manager
TSCS Group Inc.
12.2011 - 08.2025
- Streamlined operational processes to enhance efficiency across departments.
- Developed and implemented strategic plans to achieve long-term business goals.
- Analyzed market trends to inform business strategies and product development.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Assistant Manager
Henderson Country Club
04.2008 - 12.2011
- Mentored junior staff, promoting professional development and enhancing team capabilities through knowledge sharing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Brand Promotional Model
Model Scouts Inc.
05.2007 - 04.2008
- Engaged consumers through interactive brand experiences, enhancing product visibility and customer connection.
- Collaborated with marketing teams to execute promotional events, ensuring brand consistency and message alignment.
- Demonstrated product features and benefits to diverse audiences, driving consumer interest and participation.
- Adapted strategies based on real-time feedback, optimizing engagement techniques for improved audience interaction.
- Developed strong relationships with clients and customers, promoting brand loyalty through exceptional service delivery.
- Demonstrated versatility by promoting a diverse range of products across various industries successfully.
Lead Direct Support Professional
Wendell Foster's Campus For Developmetal Disabilit
04.2005 - 03.2007
- Supervised daily activities and care plans for individuals with developmental disabilities.
- Trained and mentored new staff on best practices in direct support services.
- Monitored and documented client progress, ensuring compliance with care standards.
- Advocated for clients' rights and preferences in various settings and situations.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
Preschool Teacher
Ohio County Christian Academy
04.2004 - 04.2005
- Developed and implemented engaging lesson plans to foster children's cognitive, social, and emotional growth.
- Created a positive classroom environment that encouraged exploration and curiosity among preschoolers.
- Collaborated with parents to assess child development and address individual learning needs effectively.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Education
High School Diploma - Early Childhood Education
Ohio County Christian Academy
Beaver Dam, KYSkills
- Small business operations
- Planning and execution
- Vendor relations
- Business management and development
- Operations management
- Staff hiring
- New business launch
- Employee performance management
- Payroll administration
- Reporting and documentation
- Business operations leadership
- Entrepreneurial leadership
- Vision implementation
- Decision-making
- Business management
- Teamwork and collaboration
- Customer relations
- Customer retention
- Relationship building
- Team leadership
- Sales tracking
- Scheduling
- Inventory management
Affiliations
Board Member- Dream Riders of Kentucky
2021-Current
Advisory Council Chair Sorgho Elementary School-
2025-Current
American Council of Wedding Officiant Member
2009-Current
Timeline
Small Business Owner
Up Up & Away Balloon Creations
06.2023 - Current
Business Manager
TSCS Group Inc.
12.2011 - 08.2025
Assistant Manager
Henderson Country Club
04.2008 - 12.2011
Brand Promotional Model
Model Scouts Inc.
05.2007 - 04.2008
Lead Direct Support Professional
Wendell Foster's Campus For Developmetal Disabilit
04.2005 - 03.2007
Preschool Teacher
Ohio County Christian Academy
04.2004 - 04.2005
High School Diploma - Early Childhood Education
Ohio County Christian Academy