Felicity Schneidtmiller
La Grange
Summary
Dynamic leader with expertise in financial management and customer service, honed at Starbucks. Proven track record in enhancing team performance and boosting customer satisfaction. Skilled in staff training and development, driving process improvements, and maintaining OSHA compliance. Successfully increased business growth by fostering strong customer relationships and achieving operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
10.2021 - Current
- Assisted in training new employees on operational procedures and safety protocols.
- Monitored team performance to ensure adherence to quality standards and efficiency.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Collaborated with management on process improvements to streamline operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Retail Cashier
CVS Pharmacy
04.2022 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Collaborated with team members to meet daily sales targets and deliver exceptional customer service.
Crew Member
McDonald's
05.2018 - 09.2021
- Mentor new crew members, fostering development through hands-on training and guidance.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Human Resources Management
Arizona State University
Tempe, AZ05-2026
Skills
- Financial management
- Customer service management
- Staff training and development
- Training and mentoring
- OSHA regulations compliance
- Problem-solving
- Team leadership
- Team motivation
Certification
- Google Project Management: Business Intelligence | Coursera | August 2025 - October 2025
Timeline
Retail Cashier
CVS Pharmacy
04.2022 - 08.2023
Shift Supervisor
Starbucks
10.2021 - Current
Crew Member
McDonald's
05.2018 - 09.2021
Bachelor of Science - Human Resources Management
Arizona State University
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