Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Felicity Schneidtmiller

La Grange

Summary

Dynamic leader with expertise in financial management and customer service, honed at Starbucks. Proven track record in enhancing team performance and boosting customer satisfaction. Skilled in staff training and development, driving process improvements, and maintaining OSHA compliance. Successfully increased business growth by fostering strong customer relationships and achieving operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
10.2021 - Current
  • Assisted in training new employees on operational procedures and safety protocols.
  • Monitored team performance to ensure adherence to quality standards and efficiency.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Collaborated with management on process improvements to streamline operations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Retail Cashier

CVS Pharmacy
04.2022 - 08.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Collaborated with team members to meet daily sales targets and deliver exceptional customer service.

Crew Member

McDonald's
05.2018 - 09.2021
  • Mentor new crew members, fostering development through hands-on training and guidance.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor of Science - Human Resources Management

Arizona State University
Tempe, AZ
05-2026

Skills

  • Financial management
  • Customer service management
  • Staff training and development
  • Training and mentoring
  • OSHA regulations compliance
  • Problem-solving
  • Team leadership
  • Team motivation

Certification

  • Google Project Management: Business Intelligence | Coursera | August 2025 - October 2025

Timeline

Retail Cashier

CVS Pharmacy
04.2022 - 08.2023

Shift Supervisor

Starbucks
10.2021 - Current

Crew Member

McDonald's
05.2018 - 09.2021

Bachelor of Science - Human Resources Management

Arizona State University
Felicity Schneidtmiller