Fernando Mastrapa Santiesteban
Louisville
Summary
Versatile and results-driven professional with experience at UPS and a strong background in logistics and IT support. Excelled in enhancing operational efficiency and team productivity through effective problem-solving and time management abilities. Skilled in package handling and bilingual communication, consistently achieving and surpassing performance targets.
Overview
9
9
years of professional experience
Work History
Warehouse Loader
UPS
06.2024 - Current
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Minimized product damages with careful handling and placement in appropriate storage areas.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
Order Fulfillment Associate
The Home Depot Store
10.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
IT Technician
Adapt Corp TX
12.2021 - 07.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
Industrial Engineer
Acinox Las Tunas
07.2015 - 02.2018
- Identified problems and recommended new processes to improve performance and reduce costs.
- Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
- Enhanced overall operational efficiency through redesigning workflow and layout of production lines.
- Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.
- Provided technical support and troubleshooting expertise for equipment malfunctions, reducing downtime and maintaining production targets.
- Trained employees on new software tools to improve productivity levels across the organization while maintaining safety standards.
Education
Bachelor of Science - Industrial Engineering
Universidad De Las Tunas Vladimir Ilich Lenin
Las Tunas, Cuba06-2017
Skills
- Following instructions
- Quality control
- Time management abilities
- Team building
- Bilingual (English-Spanish)
- Strong Communication Skills
- Policies and Procedures
- Data analysis
- Problem solving
- Customer Service
- Well versed in Microsoft, Excel, Window
- Knowledgeable in networks, including structured cabling, switch configuration, Installation of cameras, WiFi access points, and modem routers
Timeline
Warehouse Loader
UPS
06.2024 - Current
Order Fulfillment Associate
The Home Depot Store
10.2023 - Current
IT Technician
Adapt Corp TX
12.2021 - 07.2023
Industrial Engineer
Acinox Las Tunas
07.2015 - 02.2018
Bachelor of Science - Industrial Engineering
Universidad De Las Tunas Vladimir Ilich Lenin
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