Filomena Valentina Pellegrino

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Scheduled office meetings and client appointments for staff teams.

contact customer by proposing new financing ,personal loans and case management until settlement (part time only in the morning)

• Catalogued and organized books, materials and other documents for proper library management.
• Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
• Researched and acquired new library materials to maintain updated library collection.
• Trained and supervised library staff, volunteers and other personnel.
• Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
• Maintained library databases to support accuracy and availability in circulation systems.