Florence Jones
Henderson
Summary
Results-driven professional with over 10 years of experience in patient and family interactions within fast-paced healthcare environments. Expertise in customer service, documentation, and relationship management supports seamless operations. Ready to leverage strong interpersonal and administrative skills in a Customer Service or Financial Services role.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Travel CNA
Shiftkey
08.2018 - Current
- Documented patient health records, maintaining accuracy and compliance with regulatory standards.
- Documented patient information and care activities in electronic health record.
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
CNA(Activity Assistant)
Henderson Nursing And Rehabilitation Center
Henderson, KY
03.2024 - 05.2026
- communicated effectively with residents by providing professional, compassionate, and individualized service.
- developed and facilitated activities based on individual interests, needs, and abilities.
- responded to questions and concerns while maintaining a professional and respectful approach.
CNA
Newburgh Healthcare Center
Evansville, IN
09.2018 - 02.2024
- Provided dependable, customer- focused service to residents while addressing individual needs and concerns.
- maintained accurate electronic documentation and records.
- demonstrated patience, professionalism, and strong interpersonal skills while working with diverse individuals.
CNA
Redbanks Nursing Home
Henderson KY
05.2013 - 08.2018
- Collaborated with nursing staff to implement individualized care plans for optimal resident health outcomes.
- Trained and mentored new CNAs, fostering a supportive learning environment and enhancing team efficiency.
- Maintained accurate documentation of patient care activities and medication administration in compliance with regulations.
Education
High School Diploma -
Union County High School
Morganfield, KYSkills
- Customer service and relationship building
- Verbal and written communication skills
- Conflict resolution
- Accurate data entry and documentation
- Computer and electronic record systems
- Multitasking and time management
- Attention to detail
- HIPAA compliance
Certification
- CNA - Certified Nurse Assistant
(KY)(IN)
Timeline
CNA(Activity Assistant)
Henderson Nursing And Rehabilitation Center
03.2024 - 05.2026
CNA
Newburgh Healthcare Center
09.2018 - 02.2024
Travel CNA
Shiftkey
08.2018 - Current
CNA
Redbanks Nursing Home
05.2013 - 08.2018
High School Diploma -
Union County High School