Frances Taylor
Hartford
Summary
Accomplished Manager at KFC, adept in conflict resolution and performance management, significantly enhanced operational efficiency. Skilled in customer service, led a team to excel in productivity and service quality. Demonstrates strong decision-making and time management, driving positive outcomes and high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Manager
Kfc
Owensboro
10.2021 - Current
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership during times of organizational change or crisis situations.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Conducted performance reviews for team members.
- Implemented process improvements, resultingin an increase in operational efficiency.
Cashier
Burger King
Owensboro
08.2019 - 05.2021
- Resolved customer complaints professionally in accordance with company policy.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Cleaner
323 Staffing Solutions
Owensboro
05.2017 - 05.2019
- Used steam equipment to periodically clean upholstery and carpeting.
- Monitored building security and safety by locking doors or avoiding hazards.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
Dog Bather
Pet food center
Owensboro
03.2016 - 05.2017
- Maintained clean and orderly play yards, kennels and cages.
- Performed dog brushing services including dematting and flea treatments.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Customer Service Representative
StarTek
Owensboro
10.2013 - 04.2017
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Skills
- Customer service
- Conflict resolution
- Performance management
- Time management
- Decision making
- Budget control
Timeline
Manager
Kfc
10.2021 - Current
Cashier
Burger King
08.2019 - 05.2021
Cleaner
323 Staffing Solutions
05.2017 - 05.2019
Dog Bather
Pet food center
03.2016 - 05.2017
Customer Service Representative
StarTek
10.2013 - 04.2017