Francis Romero Powell
Bodden Town
Summary
Dynamic professional seeking a full-time position that offers opportunities for growth and challenges while leveraging strong interpersonal skills, time management, and problem-solving abilities. Proven track record of consistently achieving company objectives through organized practices and a dedicated work ethic. Expertise in customer interactions and service solutions, with a focus on conflict resolution and effective communication to ensure high levels of customer satisfaction and loyalty. Recognized for reliability and a proactive approach, adapting seamlessly to evolving needs while fostering collaboration within teams to drive results.
Overview
18
18
years of professional experience
Work History
CREW SCHEDULER
Cayman Airways LTD
Grand Cayman
08.2022 - Current
- Build monthly rosters for crew, pilots and flight attendants.
- Assign flights to crew following the correspondent regulations and legalities.
- Keep a direct communication to crew notifying changes on their schedule.
- Daily coordination and finding replacements for crew.
- Recording hours and duty time limitations.
- Ensure pilots have the correct resting times after long days due to delays or emergencies.
- Send critical information such as the latest possible departure times to crews.
- Create plans and routs of aircraft and flights in case of not reserves for the day.
- Ensure crew is up today with trainings and licenses required.
- Coordinate hotel accommodations.
- Arrange transportation for crew when there is overnight flights.
- Elaborate trainings and simulators schedule for captains and first officers based on availability and due dates on the rosters.
- Create cheque requests for crew going to trainings overseas.
SPANISH TUTOR
Modern Language Institute
Grand Cayman
01.2014 - 09.2020
- Translated documents from Spanish to English or vice versa
- File and organize documents.
- Answered phone calls and assisted customers with any inquiry they had.
- Constructed lesson plans for students in different levels of understanding and ages.
- Created and organized scheme of works and teaching material.
- Marked and entered grades on different school websites.
- Keep communication with parents/guardians of students.
- Assisted and taught Spanish in different school grades(3rd- 10th )
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Tutored students remotely using platforms through live sessions and pre-recorded videos.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Collaborated with school teachers to help students achieve Spanish language mastery.
CASHIER
Hurley's Marketplace
01.2013 - 01.2014
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
OFFICE ASSISTANT
City Bank
01.2008 - 01.2009
- Honduras In this job my roles were to answer telephone calls and assisting customers with their required needs, assist as a cashier, collected and balanced daily cash flow, offering and processing credit cards.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
Education
Catholic University of Honduras
01.2009
Advanced Level - Science and Letters
Saint Isidro High School
Ceiba, 01.2006
Rafaela Primary School
Ceiba, Honduras01.2001
Skills
- Extremely customer focused, ensuring
- The highest services is always delivered
- Team worker, enthusiastic and able
- To work without direct supervision
- Highly self-motivated, determined to achieve objectives and goals
- Computer literate (Word, Excel, PowerPoint,
- Active Listening
- Positive Reinforcement Strategies
- Spanish Speaking
- Organization and Planning Skills
- Individual and Small Group Instruction
Timeline
CREW SCHEDULER
Cayman Airways LTD
08.2022 - Current
SPANISH TUTOR
Modern Language Institute
01.2014 - 09.2020
CASHIER
Hurley's Marketplace
01.2013 - 01.2014
OFFICE ASSISTANT
City Bank
01.2008 - 01.2009
Catholic University of Honduras
Advanced Level - Science and Letters
Saint Isidro High School
Rafaela Primary School
References
-Upon Request
- No work permit needed.