Francis Romero Powell
Bodden Town
Summary
Dynamic professional seeking a full-time position that offers opportunities for growth and challenges while leveraging strong interpersonal skills, time management, and problem-solving abilities. Proven track record of consistently achieving company objectives through organized practices and a dedicated work ethic. Expertise in customer interactions and service solutions, with a focus on conflict resolution and effective communication to ensure high levels of customer satisfaction and loyalty. Recognized for reliability and a proactive approach, adapting seamlessly to evolving needs while fostering collaboration within teams to drive results.
Overview
18
18
years of professional experience
Work History
CREW SCHEDULER
Cayman Airways LTD
08.2022 - Current
- Build monthly rosters for crew, pilots and flight attendants.
- Assign flights to crew following the correspondent regulations and legalities.
- Keep a direct communication to crew notifying changes on their schedule.
- Daily coordination and finding replacements for crew.
- Recording hours and duty time limitations.
- Ensure pilots have the correct resting times after long days due to delays or emergencies.
- Send critical information such as the latest possible departure times to crews.
- Create plans and routs of aircraft and flights in case of not reserves for the day.
- Ensure crew is up today with trainings and licenses required.
- Coordinate hotel accommodations.
- Arrange transportation for crew when there is overnight flights.
- Elaborate trainings and simulators schedule for captains and first officers based on availability and due dates on the rosters.
- Create cheque requests for crew going to trainings overseas.
SPANISH TUTOR
Modern Language Institute
01.2014 - 09.2020
- Translated documents from Spanish to English or vice versa
- File and organize documents.
- Answered phone calls and assisted customers with any inquiry they had.
- Constructed lesson plans for students in different levels of understanding and ages.
- Created and organized scheme of works and teaching material.
- Marked and entered grades on different school websites.
- Keep communication with parents/guardians of students.
- Assisted and taught Spanish in different school grades(3rd- 10th )
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Tutored students remotely using platforms through live sessions and pre-recorded videos.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Collaborated with school teachers to help students achieve Spanish language mastery.
CASHIER
Hurley's Marketplace
01.2013 - 01.2014
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
OFFICE ASSISTANT
City Bank
01.2008 - 01.2009
- Honduras In this job my roles were to answer telephone calls and assisting customers with their required needs, assist as a cashier, collected and balanced daily cash flow, offering and processing credit cards.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
Education
Catholic University of Honduras
01.2009
Advanced Level - Science and Letters
Saint Isidro High School
Ceiba, 01.2006
Rafaela Primary School
Ceiba, Honduras01.2001
Skills
- Extremely customer focused, ensuring
- The highest services is always delivered
- Team worker, enthusiastic and able
- To work without direct supervision
- Highly self-motivated, determined to achieve objectives and goals
- Computer literate (Word, Excel, PowerPoint,
- Active Listening
- Positive Reinforcement Strategies
- Spanish Speaking
- Organization and Planning Skills
- Individual and Small Group Instruction
Timeline
CREW SCHEDULER
Cayman Airways LTD
08.2022 - Current
SPANISH TUTOR
Modern Language Institute
01.2014 - 09.2020
CASHIER
Hurley's Marketplace
01.2013 - 01.2014
OFFICE ASSISTANT
City Bank
01.2008 - 01.2009
Catholic University of Honduras
Advanced Level - Science and Letters
Saint Isidro High School
Rafaela Primary School
References
-Upon Request
- No work permit needed.