Frank Fernandez Leyva
8403 Jan Way Louisville
Summary
Dedicated and results-driven professional with experience in quality training, customer service, and team collaboration. Proven ability to lead and train teams, deliver exceptional customer experiences, and maintain high performance in fast-paced environments. Adept at problem-solving and fostering effective communication within diverse work settings.
Overview
2
2
years of professional experience
Work History
Quality Trainer
UPS
08.2024 - Current
- Develop and deliver comprehensive training programs for team members to ensure adherence to company standards and procedures
- Monitor performance metrics and provide targeted coaching to improve team productivity and quality assurance
- Collaborate with management to identify training needs and implement process improvements
- Maintain accurate training records and reports to support compliance with company guidelines
Banquet Staff
Pendennis Club
02.2024 - 05.2024
- Set up and managed banquet events, ensuring seamless execution and customer satisfaction
- Delivered high-quality service by addressing guest needs and maintaining attention to detail
- Coordinated with team members to handle event logistics and maintain a clean, professional environment
- Assisted in post-event breakdown and cleanup while adhering to strict time constraints
Party Host
Main Event
01.2024 - 05.2024
- Organized and hosted events, ensuring smooth execution and memorable guest experiences
- Coordinated event logistics, including schedules, activities, and accommodations for diverse client needs
- Delivered excellent customer service, resolving concerns promptly to exceed client expectations
- Assisted in maintaining a clean and welcoming environment for guests
Painter's Assistant
M&m Construction Services
10.2023 - 02.2024
- Filled cracks and breaks in surfaces of plaster articles with putty and epoxy compounds.
- Covered surfaces with drop cloths, masking tape and paper during painting.
- Maintained painting equipment by cleaning paint guns, hoses and other equipment with paint solvent.
- Operated high air-pressure sandblasting equipment and power tools to remove rust, grease and dirt before applying paint.
Team Member
Walmart
08.2023 - 10.2023
- Provided exceptional customer service by assisting customers with inquiries and resolving issues efficiently
- Maintained organized merchandise displays and ensured shelves were stocked to meet inventory demands
- Operated point-of-sale systems to facilitate seamless transactions and minimize wait times
- Collaborated with team members to meet daily sales and operational goals
Education
High School -
PENN FOSTER HIGHSCOOL
SCRANTON, PA07.2024
Skills
- Training and Development
- Team Leadership
- Quality Assurance
- Customer Service Excellence
- Problem-Solving
- Time Management
- Event Coordination
- Microsoft office
- Computer skills
- Quality tools
- Customer focus
- Quality management
- Time management
- Multitasking
- Billingual
Languages
Spanish e
Native or Bilingual
Timeline
Quality Trainer
UPS
08.2024 - Current
Banquet Staff
Pendennis Club
02.2024 - 05.2024
Party Host
Main Event
01.2024 - 05.2024
Painter's Assistant
M&m Construction Services
10.2023 - 02.2024
Team Member
Walmart
08.2023 - 10.2023
High School -
PENN FOSTER HIGHSCOOL
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