Summary
Overview
Work History
Education
Skills
Timeline
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Frederick Davidson

Louisville

Summary

Dynamic professional with extensive experience at Metro Urgent Care, excelling in appointment scheduling and customer service. Proven ability to enhance patient satisfaction through effective communication and meticulous data entry. Recognized for resolving complex issues and streamlining office administration, contributing to a more efficient workflow in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Metro Urgent Care
Louisville
02.2024 - Current
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled and confirmed appointments for clients and staff.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Performed data entry tasks related to billing and collections procedures.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Compiled and coded patient information or data in appropriate computer system.
  • Checked patients in and out for appointments and collected co-payments.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Informed patients of financial responsibilities prior to rendering services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Call Center Representative

Aston Carter
Louisville
04.2022 - 02.2024
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated and maintained databases with current information.

Education

Some College (No Degree) - Business Administration

Decker College
Louisville, KY

Skills

  • Appointment scheduling
  • Data entry
  • Customer service
  • Insurance verification
  • Patient check-in
  • Clerical support
  • Office management
  • Office administration
  • Scheduling appointments
  • Event coordination
  • Expense reporting
  • Presentation development
  • Spreadsheet creation
  • Account reconciliation
  • Conflict resolution

Timeline

Front Desk Receptionist

Metro Urgent Care
02.2024 - Current

Call Center Representative

Aston Carter
04.2022 - 02.2024

Some College (No Degree) - Business Administration

Decker College

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Frederick Davidson