Overview
Work History
Education
Skills
Timeline
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Gabriel Martz

Louisville,KY

Overview

6
6
years of professional experience

Work History

Store Manager/Sales Manager

Alliance Mobile
Louisville, Kentucky
12.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

Sales Associate

Alliance Mobile
Louisville, Kentucky
07.2022 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Met and exceeded monthly sales targets

Shift Lead

Smoothie King
Cinnaminson, New Jersey
01.2020 - 12.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Cinnaminson High School
Cinnaminson NJ
06-2020

Skills

    1 Excellent under pressure

    2 Highly self motivated

    3 Great time management/calender planning

    4 Excellent in customer service/retention

    5 Very People motivated and puts others before self

    6 Skilled with the ability to listen to others around me which ultimately leads to a more collaborative work environment

    7 Skilled in team leadership

    8 Great at satisfying customer needs while also hitting/ surpassing monthly sales targets

Timeline

Store Manager/Sales Manager

Alliance Mobile
12.2023 - Current

Sales Associate

Alliance Mobile
07.2022 - 12.2023

Shift Lead

Smoothie King
01.2020 - 12.2021

High School Diploma -

Cinnaminson High School

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Gabriel Martz