Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Schenkenfelder

Louisville

Summary

Energetic customer service professional bringing solid background in fast paced environments and exceptional attention to detail. I am interested in learning and experiencing new things, open to trying anything! Preserve and boost company revenue with strong sales skills and careful investigations of complaints. Manage calls effectively to maximize productivity. Talented barista with strong background serving hot and cold beverages. Satisfy customers with correct orders matching recipes or customized to individual preferences. Knowledgeable about food handling, safety, and allergy protocols.

Overview

8
8
years of professional experience

Work History

Shift Manager

Locals Pizza Pub
09.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Cage Cashier

Caesars Entertainment
11.2023 - 08.2024
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.

Repair Technician

Ivy Technology
10.2021 - 11.2023
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained inventory of repair supplies and ordered parts.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Tested parts and components to confirm adherence to manufacturer specifications.

Barista

starbucks
02.2021 - 09.2021
  • Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
  • Served more than300 customers per hour during busy periods, maintaining high satisfaction with upbeat and knowledgeable assistance
  • Managed dietary restrictions and allergies with special attention to requests and allergen protocols
  • Welcomed guests with friendly smiles and positive attitude
  • Assisted guests with selections by offering expert menu knowledge

Food Assembler

Pats Footlongs
08.2016 - 08.2021
  • Seasonal during the Kentucky state fair
  • Assemble and sell food
  • Handle and count all money

Fast Food Associate

Mcdonalds
09.2020 - 12.2020
  • Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
  • Contributed to positive restaurant reputation by greeting and serving customers with professionalism
  • Reduced customer wait times by processing orders with timeliness and accuracy
  • Took orders and resolved complaints using effective customer communication skills

ClickList Associate

Kroger
02.2020 - 06.2020
  • Obtain and put together orders
  • Organize orders and make sure everything is correct and gets to the customer
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris

Customer Service Representative

Tjx Companies
09.2017 - 04.2019
  • Investigated and resolved customer concerns related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Stocking and cleaning the store

Education

GED - undefined

Louisville, ky

Skills

  • Customer relations
  • Payment processing
  • Complaint resolution
  • Shelf restocking
  • Food preparation
  • Cleaning and sanitizing
  • Information security
  • POS system operation
  • Task prioritization
  • Complaint investigation
  • team building
  • always keeping a positive atmosphere
  • HARD WORKING

Timeline

Shift Manager

Locals Pizza Pub
09.2024 - Current

Cage Cashier

Caesars Entertainment
11.2023 - 08.2024

Repair Technician

Ivy Technology
10.2021 - 11.2023

Barista

starbucks
02.2021 - 09.2021

Fast Food Associate

Mcdonalds
09.2020 - 12.2020

ClickList Associate

Kroger
02.2020 - 06.2020

Customer Service Representative

Tjx Companies
09.2017 - 04.2019

Food Assembler

Pats Footlongs
08.2016 - 08.2021

GED - undefined

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Gabrielle Schenkenfelder