General Manager/Support Team/Certified Trainer
Speedway/ 7-Eleven
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Managed inventory control processes using advanced point-of-sale systems and analytics tools.
- Conducted regular performance evaluations to identify areas for improvement and drive team productivity.
- Collaborated with corporate teams to align local strategies with overall business objectives and initiatives.
- Analyzed sales data to optimize product offerings and promotional strategies, boosting overall revenue.
- Led crisis management efforts during emergencies, ensuring employee safety and business continuity plans were executed effectively.
- Fostered a positive work environment that promoted teamwork, accountability, and continuous improvement among staff members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.