GARRETT OLGUIN
Radcliff
Summary
Results-driven Security Management Professional with over 11 years in the security industry, including 9 years in management. Specializes in client relationship management and operational efficiency, coordinating service delivery across multiple sites while ensuring compliance. Committed to enhancing service quality through proactive communication and staff development.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Account Manager Dow Chemical Company KY Hub
Allied Universal Security Services
Louisville
10.2024 - Current
- Negotiated contracts with clients, securing favorable terms that increased profitability for the organization.
- Coordinated service delivery across multiple sites, ensuring alignment with operational teams to meet client expectations.
- Simultaneously managed multiple accounts while consistently meeting deadlines.
- Developed tailored security solutions aligned with client needs and requirements.
- Conducted regular site visits to assess security measures and verify compliance with industry standards.
- Trained new staff on company policies and customer service standards.
- Facilitated onboarding process for new team members to ensure smooth transition into the company. to facilitate smooth integration into the organization.
- Managed payroll on Win-Team, overseeing 1,200 hours weekly for 26 employees.
Account Manager
Allied Universal Security Services
Fairdale
10.2023 - 10.2024
- Managed client accounts, enhancing service quality and driving customer satisfaction.
- Fostered proactive client communication, addressing concerns and delivering security solutions for complete customer satisfaction
- Develop staff through performance management, coaching, and conducting site-specific training
- Managed 750 weekly hours, meeting contractual obligations while minimizing unbilled overtime
- Oversee uniforms, equipment, supplies, maintaining accurate inventories and maintenance checklists
Operations Manager
Allied Universal Security Services
08.2022 - 10.2023
- Led hiring, scheduling, payroll, and training for security officers and supervisors, fostering a skilled and effective team
- Coordinated support services to align with financial and operational goals, enhancing service quality and client satisfaction
- Managed coordination of support services to ensure alignment with financial and operational goals.
- Supervised daily security operations across client sites, managing 7,350 weekly hours to ensure seamless service delivery
Account Manager
Allied Universal Security Services
04.2022 - 08.2022
- Engaged proactively with clients to assess needs and deliver tailored security solutions
- Oversaw 650 weekly hours, ensuring all contractual hours met with minimal unbilled overtime to maintain client satisfaction
- Managed uniforms, equipment, and supplies, maintaining accurate inventories to support operational efficiency
- Developed staff through performance management and conducted comprehensive training.
Security Supervisor
Allied Universal Security Services
11.2021 - 04.2022
- Led team of security officers, managing scheduling and conducting performance evaluations to ensure operational effectiveness.
- Documented incident reports with thorough accounts of occurrences to maintain accurate records and support investigation processes.
- Evaluated vendors and contractors for compliance with security protocols prior to granting access to restricted areas within the facility.
Security Supervisor
Allied Universal Security Services
01.2015 - 01.2021
- Oversaw shifts and trained new hires on security protocols to maintain compliance and ensure effective team operations.
- Delivered surveillance and security services, including bank escorts and theft prevention, to enhance safety and deter criminal activity
- Documented accident reports and coordinated with local police on criminal activity to support investigations and improve community safety
Education
High School Diploma -
The Education Center
Highland12-2007
No Degree - Human Behavioral Sciences
Victor Valley College
Victorville, CASkills
- Client management
- Budget management
- Resource allocation
- Regulatory compliance
- Performance management
- Regulatory compliance
- Leadership and team management
- Effective communication
- Time management
- Problem solving
- Complaint resolution
Certification
- HSIS CPR FIRST AID Trainer
- Handcuff license
- piper spray License
Timeline
Account Manager Dow Chemical Company KY Hub
Allied Universal Security Services
10.2024 - Current
Account Manager
Allied Universal Security Services
10.2023 - 10.2024
Operations Manager
Allied Universal Security Services
08.2022 - 10.2023
Account Manager
Allied Universal Security Services
04.2022 - 08.2022
Security Supervisor
Allied Universal Security Services
11.2021 - 04.2022
Security Supervisor
Allied Universal Security Services
01.2015 - 01.2021
High School Diploma -
The Education Center
No Degree - Human Behavioral Sciences
Victor Valley College