Garry M. Southway
George Town,Grand Cayman
Summary
Dynamic leader with a proven track record, adept in operations management and team building. Excelled in driving business growth, achieving increased market share, and fostering cross-functional team collaboration. Skilled in strategic planning and problem resolution, consistently exceeding revenue targets while promoting employee and client satisfaction. Customer-oriented General Manager with 30+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
IT Outsource Ltd
07.2013 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Collaborated with cross-functional teams to develop innovative solutions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Vice President - Core Technologies Division
MCS Ltd
12.2004 - 07.2013
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Lead Security Consultant
Computacenter UK
06.1999 - 12.2004
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Network Manager
Admiral Insurance Company
03.1998 - 06.1999
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Mentored junior team members in networking concepts, best practices, and troubleshooting methodologies.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies and applications.
- Conducted thorough research on available software solutions before finalizing purchases or upgrades based on compatibility with organizational needs.
Local Area Network Manager
Mid Glamorgan County Council
04.1990 - 03.1998
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Computer Science
University College of The Cayman Islands (GPA 4.0)
Grand Cayman07.2010
Associate of Science - HND Computer Science (Merit)
University of Portsmouth
Hampshire, United Kingdom07.1989
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Certification
• BS7799 Certified Lead Auditor (ISO17799)
• PRINCE2 Foundation certification
• PRINCE2 Practitioner certification
• AGILEPM Practitioner certification
• PRojects In a Dynamic Environment (PRIDE) Advanced certification
• ISC² Certified Information Systems Security Professional (CISSP)
• Microsoft Certified Systems Administrator (MCSA) for NT
• Microsoft Certified Systems Administrator (MCSA) for 2000
• Microsoft Certified Systems Administrator (MCSA) for 2003
• Microsoft Certified Systems Administrator (MCSA) for 2012
• Microsoft Certified Systems Engineer (MCSE) for NT
• Microsoft Certified Systems Engineer (MCSE) for 2000
• Microsoft Certified Systems Engineer (MCSE) for 2002
• Microsoft Certified Solutions Expert (MCSE) for 2012
• Veeam Sales Professional (VMSP)
• Veeam Technical Sales Professional (VMTSP)
• VMWare Sales Professional (VCP)
• VMWare Sales Professional – Server Virtualization (VSP-SV)
• VMWare Sales Professional – Network Virtualization (VSP-NV)
• VMWare Sales Professional – Network & Security (VSP-NS)
• VMware Technical Sales Professional (VTSP)
• VMware Technical Sales Professional – Server Virtualization (VTSP-SV)
• VMWare Technical Sales Professional – Network Virtualization (VTSP-NV)
• Watchguard Secure WiFi Sales Accreditation
• Watchguard Secure Network Sales Accreditation
• Watchguard MFA Sales Accreditation
• Citrix Certified Administrator (CCA)
• Citrix Certified Sales Professional (CCSP)
• Cisco Small Business Specialist
• Cisco Business Value Analyst
• Cisco Sales Expert
• Cisco Express Foundation Account Manager
• Cisco DC HyperFlex 2019
• Cisco Introduction to Cisco Sales
• Cisco Meraki Black Belt
• Cisco SD-WAN Black Belt
• Cisco Black Belt Academy – Security powered by Fire Jumper
• DELL EMC SE: Core Client Credential
• DELL EMC SE: Rack and Tower Server Credential
• DELL EMC Sales: Data Center Portfolio Credential
• DELL EMC Sales: Workstation Credential
• DELL EMC Sales: Core Client Credential
• DELL EMC Sales: Cloud Client-Computing Credential
• DELL EMC Marketing Specialist Credential
• HPE Sales Certified Hybrid Cloud Solutions
• HPE Sales Certified for Enterprise Solutions
• HPE Sales Certified - IT Business Conversations
• HPE Sales Certified – Introduction to Selling Products, Solutions and Services
Personal Awards
• Security Consultant of the Year – Computacenter 2003
• Champion of Quality Gold Award – Computacenter 2000
(internal recognition for outstanding service and quality).
• Star Performer of the Year – Admiral 1999 (employee of the year).
• Ernst & Young Academic Achievement Award – UCCI 2009 (for achieving perfect GPA of 4.0 and highest academic scores).
Hobbies
- International Travel
- All sports but especially rugby, soccer, football and golf
Timeline
General Manager
IT Outsource Ltd
07.2013 - 03.2024
Vice President - Core Technologies Division
MCS Ltd
12.2004 - 07.2013
Lead Security Consultant
Computacenter UK
06.1999 - 12.2004
Network Manager
Admiral Insurance Company
03.1998 - 06.1999
Local Area Network Manager
Mid Glamorgan County Council
04.1990 - 03.1998
Bachelor of Science - Computer Science
University College of The Cayman Islands (GPA 4.0)
Associate of Science - HND Computer Science (Merit)
University of Portsmouth
Similar Profiles
Dustin BakerDustin Baker
Technician at OutsourceTechnician at Outsource
Scott HamiltonScott Hamilton
Warehouse Worker at Personal Outsource SolutionsWarehouse Worker at Personal Outsource Solutions
Jordan T. BonkJordan T. Bonk
Sales Internship at Outsource RecruitersSales Internship at Outsource Recruiters
RAHUL BKRAHUL BK
Car Washer at Good guysCar Washer at Good guys
Ordeva SamuelsOrdeva Samuels
Maintenance technician at Fp managementMaintenance technician at Fp management