Ge'Mondria Jefferson-Andrews
Louisville
Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Customer Service Repair Rep
Spectrum
Louisville
05.2023 - Current
- Assisted customers with service-related inquiries and technical support.
- Diagnosed equipment issues to recommend appropriate repair solutions.
- Coordinated repair schedules with technicians for timely service delivery.
- Documented repair requests and customer interactions in the system.
- Processed payments from customers for services rendered.
- Attended training sessions to stay up-to-date on the latest repair techniques.
Customer Service Supervisor
Teleperformance
Louisville
06.2020 - 06.2023
- Managing Team- Night shift , Managing Team Stats, Scheduling, Call Reviews, helping working through team members personal crisis.
- Answering Inbound Calls
- Processing Certified Checks
- Account Management
- Issuing New Cards
- Handling Call Escalations
CSA - Customer Service Associate
Ollies
Louisville
11.2018 - 11.2020
- Running Front End
- Money Handling
Customer Service Representative
RemX
Louisville
09.2018 - 11.2018
- Outbound Call Handling
- Data Entry
Cashier/Customer Service
Compass Group
Brooks
11.2017 - 07.2018
- Counted out cash drawers
- Worked the cash register
- Stocked shelves
Customer Service Agent - Collections Agent
Northland Group
Louisville
03.2017 - 06.2017
- Collections agent
- Answered inbound calls handled collection resolved problems excellent listing and problem solver communication and customer service skills
- Handled pass due accounts
Cashier
Taco Bell
Louisville
07.2016 - 03.2017
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.
- Issued receipts for purchases and gifts.
- Organized register supplies.
- Operated cash register with proficiency.
- Worked overtime shifts during busy periods.
Cashier
Walmart
Louisville
06.2015 - 10.2015
- Operated cash register with proficiency.
- Provided professional and courteous service at all times.
- Weighed food to determine correct pricing.
- Issued receipts for purchases and gifts.
- Bagged merchandise by following standard procedures.
- Worked with customer service to resolve issues.
Education
High school or equivalent -
Jefferson County High School
Louisville, KY06.2016
Skills
- Customer Service
- Microsoft
- Communication
- Customer Interaction
- Team Trainer
- Call Center
- CSR
- Account Management
- Sales Management
- Pricing
- Team Management
- Data Entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Assessments
Customer Focus & Orientation, Highly Proficient, 06/01/19
Timeline
Customer Service Repair Rep
Spectrum
05.2023 - Current
Customer Service Supervisor
Teleperformance
06.2020 - 06.2023
CSA - Customer Service Associate
Ollies
11.2018 - 11.2020
Customer Service Representative
RemX
09.2018 - 11.2018
Cashier/Customer Service
Compass Group
11.2017 - 07.2018
Customer Service Agent - Collections Agent
Northland Group
03.2017 - 06.2017
Cashier
Taco Bell
07.2016 - 03.2017
Cashier
Walmart
06.2015 - 10.2015
High school or equivalent -
Jefferson County High School