Ge'Mondria Jefferson-Andrews
Louisville
Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Customer Service Repair Rep
Spectrum
Louisville
2023.05 - Current
- Assisted customers with service-related inquiries and technical support.
- Diagnosed equipment issues to recommend appropriate repair solutions.
- Coordinated repair schedules with technicians for timely service delivery.
- Documented repair requests and customer interactions in the system.
- Processed payments from customers for services rendered.
- Attended training sessions to stay up-to-date on the latest repair techniques.
Customer Service Supervisor
Teleperformance
Louisville
2020.06 - 2023.06
- Managing Team- Night shift , Managing Team Stats, Scheduling, Call Reviews, helping working through team members personal crisis.
- Answering Inbound Calls
- Processing Certified Checks
- Account Management
- Issuing New Cards
- Handling Call Escalations
CSA - Customer Service Associate
Ollies
Louisville
2018.11 - 2020.11
- Running Front End
- Money Handling
Customer Service Representative
RemX
Louisville
2018.09 - 2018.11
- Outbound Call Handling
- Data Entry
Cashier/Customer Service
Compass Group
Brooks
2017.11 - 2018.07
- Counted out cash drawers
- Worked the cash register
- Stocked shelves
Customer Service Agent - Collections Agent
Northland Group
Louisville
2017.03 - 2017.06
- Collections agent
- Answered inbound calls handled collection resolved problems excellent listing and problem solver communication and customer service skills
- Handled pass due accounts
Cashier
Taco Bell
Louisville
2016.07 - 2017.03
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.
- Issued receipts for purchases and gifts.
- Organized register supplies.
- Operated cash register with proficiency.
- Worked overtime shifts during busy periods.
Cashier
Walmart
Louisville
2015.06 - 2015.10
- Operated cash register with proficiency.
- Provided professional and courteous service at all times.
- Weighed food to determine correct pricing.
- Issued receipts for purchases and gifts.
- Bagged merchandise by following standard procedures.
- Worked with customer service to resolve issues.
Education
High school or equivalent -
Jefferson County High School
Louisville, KY06.2016
Skills
- Customer Service
- Microsoft
- Communication
- Customer Interaction
- Team Trainer
- Call Center
- CSR
- Account Management
- Sales Management
- Pricing
- Team Management
- Data Entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Assessments
Customer Focus & Orientation, Highly Proficient, 06/01/19
Timeline
Customer Service Repair Rep
Spectrum
2023.05 - Current
Customer Service Supervisor
Teleperformance
2020.06 - 2023.06
CSA - Customer Service Associate
Ollies
2018.11 - 2020.11
Customer Service Representative
RemX
2018.09 - 2018.11
Cashier/Customer Service
Compass Group
2017.11 - 2018.07
Customer Service Agent - Collections Agent
Northland Group
2017.03 - 2017.06
Cashier
Taco Bell
2016.07 - 2017.03
Cashier
Walmart
2015.06 - 2015.10
High school or equivalent -
Jefferson County High School