Summary

Overview

Work History

Education

Affiliations

Accomplishments

Certification

References

Timeline

Gena Matthews

Fordsville

Summary

Dynamic retail professional skilled in customer service, payment processing, and sales. Demonstrated ability to enhance customer experiences and drive sales through effective communication and teamwork. Committed to continuous learning to contribute to organizational goals.

Overview

years of professional experience

Certification

Work History

Cold Line

Freddy's Frozen Custard & Steakburgers

Owensboro

09.2023 - Current

Operated equipment and machinery according to safety guidelines.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Identified needs of customers promptly and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operated a variety of machinery and tools safely and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Key Carrier

Dollar General

Owensboro

06.2017 - 10.2018

Identified theft attempts or suspicious behavior in accordance with company policies.
Delegated work to staff, setting priorities and goals.
Replenished merchandise on shelves according to planogram specifications.
Identified appropriate solutions to minimize issues and quickly solve problems.
Counted and balanced registers.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Sorted incoming shipments for accuracy prior to stocking shelves.
Reconciled daily register receipts against shift reports for accuracy.
Stocked shelves with merchandise and kept store clean and organized.
Adhered to all safety regulations when handling merchandise or operating equipment.
Verified that all coupons were applied correctly to transactions.
Handled customer inquiries and complaints with professionalism and patience.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Processed credit card payments and counted back change and currency with accuracy rate.
Ensured compliance with all state laws regarding alcohol sales.
Greeted customers, provided assistance and answered inquiries.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
Followed opening and closing procedures as outlined by the manager.
Supervised bank deposits and security procedures to support store opening and closing.
Used Point of Sale register system to complete transactions.
Maintained accurate cash drawer by counting cash, checks and credit cards.
Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
Participated in physical inventories as requested by management team.
Provided excellent customer service to ensure customer satisfaction.
Resolved customer issues in a professional manner.
Operated POS system to process payments from customers.
Mentored newly hired staff in upselling techniques to improve sales.
Developed extensive product knowledge, growing revenue and building consumer base.
Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
Assisted in general housekeeping to maintain store image.
Identified needs of customers promptly and efficiently.

Key Carrier

Tuesday Morning

Owensboro

06.2015 - 08.2015

Identified theft attempts or suspicious behavior in accordance with company policies.
Replenished merchandise on shelves according to planogram specifications.
Counted and balanced registers.
Researched out-of-stock items to find additional inventory in other store locations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Sorted incoming shipments for accuracy prior to stocking shelves.
Reconciled daily register receipts against shift reports for accuracy.
Stocked shelves with merchandise and kept store clean and organized.
Adhered to all safety regulations when handling merchandise or operating equipment.
Verified that all coupons were applied correctly to transactions.
Handled customer inquiries and complaints with professionalism and patience.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Processed credit card payments and counted back change and currency with accuracy rate.
Ensured compliance with all state laws regarding alcohol sales.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Captured customer information to maximize future clienteling opportunities.
Greeted customers, provided assistance and answered inquiries.
Built lasting client relationships by organizing and planning sales events.
Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
Followed opening and closing procedures as outlined by the manager.
Supervised bank deposits and security procedures to support store opening and closing.
Used Point of Sale register system to complete transactions.
Maintained accurate cash drawer by counting cash, checks and credit cards.
Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
Participated in physical inventories as requested by management team.
Provided excellent customer service to ensure customer satisfaction.
Resolved customer issues in a professional manner.
Facilitated and developed lasting relationships with clients to increase client retention.
Operated POS system to process payments from customers.
Developed extensive product knowledge, growing revenue and building consumer base.
Partnered with store leadership team to learn and understand management processes and reports.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
Assisted in general housekeeping to maintain store image.
Supported long-term business strategies, generating guest relations feedback for process improvements.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.

Cashier/Retail Sales Associate

The Home Depot Store

Owensboro

04.2011 - 03.2014

Processed customer payments quickly and returned exact change and receipts.
Followed company security procedures for handling large sums of money.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Processed returns and exchanges of merchandise in accordance with store policies.
Offered customers carry-out service at completion of transaction.
Answered phone calls to assist customers with questions and orders.
Processed returned merchandise by strictly following store return and exchange procedures.
Scanned items and checked pricing on cash register for accuracy.
Helped customers find specific products, answered questions, and offered product advice.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Maintained current knowledge of store promotions to highlight sales to customers.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Discounted purchases by scanning and redeeming coupons.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Assisted customers over the phone regarding store operations, product information and order placement.
Conducted price checks for special orders or discounts as requested by customers.
Worked closely with front-end staff to assist customers.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Answered customers' questions and provided information on store procedures or policies.
Delivered high level of customer service to patrons using active listening and engagement skills.
Greeted customers and answered any questions they had about the store's products and services.
Resolved customer complaints professionally in accordance with company policy.
Helped with purchases and signed customers up for rewards program.
Learned roles of other departments to provide coverage and keep store operational.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Answered customer inquiries regarding store policies and procedures.
Greeted customers promptly and responded to questions.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Issued receipts, refunds, credits or change due to customers.
Operated cash register or POS system to receive payment by cash, check and credit card.
Used suggestive selling techniques to promote add-on sales.
Collected payments and provided accurate change.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Processed sales transactions to prevent long customer wait times.
Ensured compliance with all safety regulations within the store environment.
Stocked shelves with merchandise when needed.
Welcomed customers, offering assistance to help find store items.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Adhered to loss prevention policies, identifying and reporting potential security issues.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Completed transactions in an efficient manner while providing excellent customer service.
Participated in team meetings and training sessions.
Managed inventory levels on the sales floor, ensuring optimal stock availability.
Assessed customer product needs and interests in order to best recommend suitable items.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Kept informed about new products arriving at the store on a regular basis.
Described merchandise and explained use, operation and care.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Used product knowledge to suggest items to match client needs.
Operated cash registers and processed transactions including sales, returns, and exchanges.
Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Demonstrated knowledge of store products and services.
Created price tags and merchandise signs for new items.
Demonstrated product features to customers.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Provided excellent customer service, resolving issues and answering queries promptly.
Answered customer inquiries regarding product features, pricing, and availability.
Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
Provided product information and answered customer questions.
Answered questions about current promotions and resolved issues according to store policies.
Assisted customers with finding the right product for their needs.
Maintained knowledge of sales and promotions, return policies and security practices.
Greeted and assisted customers with product selection, offering personalized shopping advice.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Greeted customers upon entering the store and provided assistance.
Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
Stocked shelves with merchandise according to company standards.
Tracked inventory levels throughout the day and restocked items as needed.
Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Handled customer complaints in a professional manner.
Greeted customers to determine wants or needs.
Maintained thorough knowledge of store merchandise, current sales, and promotions.
Organized store by returning merchandise to proper areas and restocked displays.
Handled returns and exchanges according to company policies.
Addressed customer questions and concerns regarding products and services.
Answered store and merchandise questions and led customers to wanted items.
Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
Offered suggestions for additional items that may be of interest to customers.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Placed special orders or called other stores to find desired items.

Education

Associate of Science - Network Administration

Daymar College

Owensboro, KY

05-2009

Affiliations

I am a Cub Scout Den Leader, I live the Scout Oath and Law every day of my life. I will bring the concepts of Honest, Courteous, and Kind to my work. I strive to be an example to the Cub Scouts in my Den by demonstrating all twelve points to the best of my abilities.

Accomplishments

I have earned the Buckskin Award and the Presidents Award in Scouting

Certification

Youth Protection
Den Leader
BALOO
IOLS

References

References available upon request.

Timeline

Cold Line

Freddy's Frozen Custard & Steakburgers

09.2023 - Current

Key Carrier

Dollar General

06.2017 - 10.2018

Key Carrier

Tuesday Morning

06.2015 - 08.2015

Cashier/Retail Sales Associate

The Home Depot Store

04.2011 - 03.2014

Associate of Science - Network Administration

Daymar College

Gena Matthews

Summary

Overview

Work History

Cold Line

Key Carrier

Key Carrier

Cashier/Retail Sales Associate

Education

Associate of Science - Network Administration

Affiliations

Accomplishments

Certification

References

Timeline

Cold Line

Key Carrier

Key Carrier

Cashier/Retail Sales Associate

Associate of Science - Network Administration

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