Genna Bucholtz
Hazard
Summary
Adept at managing high-stress situations, I excelled in customer service roles at Foundever, enhancing customer loyalty through empathy and effective problem resolution. My proficiency in data entry and active listening contributed to consistent sales growth and a positive team environment. Achieved top performance metrics, demonstrating a blend of technical skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Foundever
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Floor Associate
Walmart
05.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
Team Member
Dairy Queen Grill & Chill
08.2020 - 09.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Perry County Central
Hazard, KY05-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Computer proficiency
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Prioritization
- Building rapport
- Technical support
- Product sales
- Computer skills
- Typing speed
- Documentation and reporting
- Customer focus
- Technical troubleshooting
- Performance metrics
- Resolving issues
- Answering questions
Timeline
Customer Service Representative
Foundever
11.2023 - Current
Sales Floor Associate
Walmart
05.2023 - 09.2023
Team Member
Dairy Queen Grill & Chill
08.2020 - 09.2021
High School Diploma -
Perry County Central
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