George Kenneth Robinson
Bowling Green
Summary
Poised [Job Title] with experience in service coordination and support. Growing up with Blind parents this job would be ideal. I am an Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
As an Veterans service representative, Authorizer, Serve as the primary authorizer for unusually complex claims, including terminations and disallowed benefits. Provide second-signature approval on high-level administrative decisions to ensure technical accuracy and completeness. Analyze and decide on complex military service claims - such as character of discharge, presumed death, line-of-duty determinations, and fraud. Review decisions prepared by Veterans Service Representatives (VSRs), ensuring clarity, thoroughness, and empathetic wording. Clearly explain final complex decisions to Veterans via mail, phone, or in-person. Draft Statements of the Case (SOC) for authorization appeals and guide Veterans through post-decision processes. Accurately enter adjudication data in electronic systems, generate award notifications, and issue benefits payment decisions. Review incoming case documentation, perform routing or take action as appropriate on mail evidence. Maintained a quality score of over 90% every year, while working or the Veterans Administration and exceeded the standard every year as an Authorizer.
Overview
22
22
years of professional experience
Work History
Veterans service representative
Veterans Administration
Louisville, KY
02.2020 - Current
- GS-11
- Job Duties: Processing and tracking individual compensation and pension claims. Mentored and developed plans while being a mentor to new employees. Requesting medical exams and opinions to evaluate a veteran’s disabilities from diseases or injuries. Communication with Veterans that need additional help to complete the proper paperwork needed to submit their claim. Inputting the claim information into different computer systems and evaluating the exams when they return to ensure all claims have been addressed.
Army Recruiter /Station Commander
U.S Army
Louisville, KY
04.2004 - 11.2019
- Job Duties: Seek in charge of a busy recruiting office. Mentored and trained recruiters and future soldiers. Providing mentorship and training. Accountable for their development and counseling while holding them the standards of finding new recruits and enlisting them into the Army. Responsible for the safety and care of the building and my soldiers.
Education
Bachelor’s Degree - Business Administration
McKendree, University
Lebanon, Illinois07-2021
Associate degree - Computer Science
Miami University
Oxford, Ohio03-2001
Skills
- Great Time management
- Planning and evaluating
- Collected and used statistical data
- Problem Solving
- Set goals/planned events
- Project/Program management
- Very good under pressure
- Technical competence
- Attention to detail
- Dedicated to the organization
- Mentor to team members
- Confront people/difficult issues
- Manage organization paperwork sensitive items
- Establish objectives/guidelines/policies
- Communicate with peers and large groups
Timeline
Veterans service representative
Veterans Administration
02.2020 - Current
Army Recruiter /Station Commander
U.S Army
04.2004 - 11.2019
Associate degree - Computer Science
Miami University
Bachelor’s Degree - Business Administration
McKendree, University
Training
- Basic Training U.S. Army (1990-07)
- Transportation coordinator course (1991)
- Basic Recruiter course (2004-12)
- Basic Non-Commissioned Officer Course (2008-05)
- Advanced Non-Commissioned Officer Course (2010-07)
- Senior Non-Commissioned Officer Course (2012-04)
- Master Leader Course (2018-02)