George Proffitt
Bowling Green
Summary
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Autotruck Financial Credit Union
07.2023 - Current
- Helped customers every day with a positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial well-being.
- Partnered with other departments, facilitating smooth resolution of complex cases, resulting in improved member experience.
Team Specialist
Dunham's Sports
09.2019 - 06.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Processed as many as 50 background checks daily using both Gun StoreMaster and traditional NICS phone-in checks.
Customer Service Representative
Sears Hometown & Outlet Stores Inc.
11.2017 - 05.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Monroe County High School
Tompkinsville, KYAssociate of Science - Engineering (Pre-Engineering)
Southcentral Kentucky Community And Technical College
Bowling Green, KYBachelor of Science - Finance
University of The Cumberlands
Williamsburg, KY06-2025
Skills
- Merchandising operations
- Process and procedure development
- Marketing strategy
- Strategic selling
- Good Telephone Etiquette
- Data Entry
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Organization and Time Management
- Problem-Solving
- Excellent Communication
- Maintenance and Repair
- Financial transactions
- Customer support
- Transaction processing
- Issue resolution
- Complaint handling
- Service recommendations
- Banking
- Customer service
Personal Information
Title:
Software
Microsoft Office Suite
Timeline
Member Service Representative
Autotruck Financial Credit Union
07.2023 - Current
Team Specialist
Dunham's Sports
09.2019 - 06.2023
Customer Service Representative
Sears Hometown & Outlet Stores Inc.
11.2017 - 05.2019
Associate of Science - Engineering (Pre-Engineering)
Southcentral Kentucky Community And Technical College
High School Diploma -
Monroe County High School
Bachelor of Science - Finance
University of The Cumberlands
Similar Profiles
Jeaneeka ChevalierJeaneeka Chevalier
Relationship Specialist at 121 Financial Credit Union/ Vystar Credit UnionRelationship Specialist at 121 Financial Credit Union/ Vystar Credit Union
KRYSTAL EVERETTKRYSTAL EVERETT
Service Agent at Robins Financial Credit UnionService Agent at Robins Financial Credit Union
Corbin B. WilsonCorbin B. Wilson
Chief Experience Officer at Smart Financial Credit UnionChief Experience Officer at Smart Financial Credit Union
Mason MooreMason Moore
Soccer Referee at Kentucky Soccer Referee AssociationSoccer Referee at Kentucky Soccer Referee Association
Pau MuangPau Muang
Fruit Prep & Packaging Associate at Yummi SushiFruit Prep & Packaging Associate at Yummi Sushi