Gina James
2030 Ty Lane
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Lead Cashier
Sav a Step Food Mart
03.2021 - 12.2024
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
Pegatron Technology
05.2016 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Education
High School Diploma -
Jeffersonville High School
Jeffersonville05-2009
Skills
- Data entry
- Active listening
- Critical thinking
- Customer service
- Microsoft Word
- Microsoft Excel
- Typing speed
- Goal oriented
- Phone etiquette
- Training and mentoring
- Customer assistance
- Cash handling
Timeline
Lead Cashier
Sav a Step Food Mart
03.2021 - 12.2024
Customer Service Representative
Pegatron Technology
05.2016 - 03.2021
High School Diploma -
Jeffersonville High School
Similar Profiles
Vishavjit SinghVishavjit Singh
Customer Service Representative at Taza Food MartCustomer Service Representative at Taza Food Mart
Tushar PatelTushar Patel
Store Manager at Food MartStore Manager at Food Mart
Gowrisankar SGowrisankar S
Owner at Shanthi Food MartOwner at Shanthi Food Mart