Giveanie Simpson
Grand Cayman
Summary
Goal-oriented individual with strong abilities in customer service, financial and administrative assistance, and addressing the challenges of fast-paced workplaces. Bringing a keen attention to detail, effective multitasking skills, and original thought. Capable of working in teams and independently to complete projects in a timely-fashion.
Overview
9
9
years of professional experience
Work History
Client Concierge
Cayman Enterprise City
90 N Church St, George Town, Cayman Islands
08.2023 - Current
- Streamlined client communication for improved efficiency and overall satisfaction through concise and clear correspondence.
- Established strong client relationships by consistently providing excellent customer service and addressing client needs.
- Keeping an eye on general building maintenance for SVH and BritCay and flagging various issues to the Facilities
- Assisting clients with various shipping and import matters (courier services, freight forward, customs declarations, authorization letters, brokerage)
- Maintaining HubSpot active client database
- HubSpot Email Marketing for Client Experience and Facilities/Operations send-outs
- Corresponding with new clients to schedule appropriate date/time for initial onboarding in tandem with Licensing officers and IT in collaboration with Tech Specialist for Telecoms and Fob access to building
- Increased client retention through regular check-ins, updates on account performance, and sharing insights on market trends.
- Giving onboarding Tour for new clients of CEC spaces/amenities and need-to-know information, answering any questions both CEC and externally related
- Responsible for Business & Beers/Monthly Client Socials/Pop-Up Events/ Monthly Coffee Mornings, and 3 major CEC events per year
- Drafting official Onboarding/Offboarding protocol(s) for clients.
- Collecting and sending invoices to accounting for filing.
- Assisted in the planning and execution of successful product launch events.
- Assisted in creating written, video and image content for marketing channels.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Performed office administrative duties to enhance team cohesiveness.
- Shadowed meetings and observed marketing director to grow professional experience.
Event Services Assistant
Liberty's Restaurant (Cayman) Ltd
09.2019 - 07.2023
- I have successfully planned, hosted, or monitored the following events: Corporate teambuilding, retreats, conference meetings and socials
- Community and corporate catering events
- Birthdays, baby Showers and weddings
- Duties and Responsibilities: Answer emails and phone calls regarding Liberty’s catering inquires
- Create catering menu based upon client specifications, event type, dietary needs, and budget
- Develop and plan a schedule of public events in collaboration with in-house marketing and other team members
- Liaise with clients to plan and execute private events on site
- Provide administrative support to the Manager (including assistance with producing payrolls, regular and financial reports,), and any task incidental to the above
- Maintain flexible work schedule including evenings, weekends and on-call to meet event needs.
Part Time- Customer Service Agent
Sprint Express Services
06.2022 - 01.2023
- Assist with processing outbound international courier shipments daily
- Manifest outbound international courier shipments in Pac Trak and submission of manifest to BC MIA daily before 'wheels up' of the IBC aircraft
- Submission of spreadsheets/manifests to Management for approval, prior to forwarding to local client
- Assist clients with any inquiry or retrieval of packages.
Office Assistant and Customer Service Representative
Liberty’s Restaurant (Cayman) Ltd
01.2015 - 01.2016
- Worked with inventory, cashing, opening, and closing the store and dealing with customers each day
- Handling the P.O
- System to record sales, process transaction, and refunds
- Execution of record filing system to improve document organization and management
- Completion of Clerical tasks such as filing, copying and distribution of emails.
Education
Bachelors Business Administration, Concentration Finance -
University College of The Cayman Islands
09.2022
Business Administration Associate, Associates of Science -
University College of The Cayman Islands
08.2019
High School Diploma, 9 CXC Passes with 3 CAPE Passes -
DeCarteret College
06.2018
Skills
- Strong team player
- Communication
- Creative thinking
- Flexible and adaptable
- Proficient in MS (Word, Excel, PowerPoint)
- Client Relations
References
Available upon request
Timeline
Client Concierge
Cayman Enterprise City
08.2023 - Current
Part Time- Customer Service Agent
Sprint Express Services
06.2022 - 01.2023
Event Services Assistant
Liberty's Restaurant (Cayman) Ltd
09.2019 - 07.2023
Office Assistant and Customer Service Representative
Liberty’s Restaurant (Cayman) Ltd
01.2015 - 01.2016
Bachelors Business Administration, Concentration Finance -
University College of The Cayman Islands
Business Administration Associate, Associates of Science -
University College of The Cayman Islands
High School Diploma, 9 CXC Passes with 3 CAPE Passes -
DeCarteret College