Glenda Shrum
Pine Top
Summary
Dynamic Program Supervisor with a proven track record at the Administrative Office of the Courts, excelling in operational leadership and staff development. Successfully built a state-run drug court program, enhancing community access to services. Skilled in strategic planning and conflict resolution, fostering a positive work environment that reduced turnover and promoted professional growth.
Professional in program management with history of driving project success and ensuring operational excellence. Known for collaborative approach and delivering results that align with organizational objectives. Dependable and adaptable, bringing strong leadership and communication skills to foster teamwork and manage changing priorities effectively.
Overview
43
43
years of professional experience
Work History
Program Supervisor
Administrative Office of the Courts
01.2004 - 07.2020
- Assisted in coordinating program activities and schedules to ensure efficient operations.
- Supported team members in daily tasks to enhance productivity and workflow.
- Learned operational processes and tools to effectively contribute to program objectives.
- Maintained accurate records of program activities, ensuring data integrity and accessibility.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Built the drug court program from the ground up. It was one of the first state run drug courts to get started.
- Partnered with local organizations to expand access to social and community services.
County Coordinator Knott County Health Dept
KY River District Health Dept
02.1977 - 10.2003
- Coordinated public health programs to enhance community wellness and engagement.
- Developed outreach strategies to improve immunization rates among underserved populations.
- Implemented training sessions for staff on health promotion best practices and compliance regulations.
- Fostered partnerships with local organizations to expand service accessibility and resource sharing.
- Analyzed health data trends to inform program development and targeted interventions.
- Evaluated program outcomes, driving continuous improvement in health services delivery and effectiveness.
- Oversaw the planning and execution of infrastructure projects, resulting in improved public facilities and services.
- Served as a liaison between elected officials, stakeholders, employees, promoting effective communication throughout all levels of government.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Began working the front desk in 1977, advanced to billing department, moved to administrative assistant then on to be the county coordinator. Supervised 52 employees, maintained both Public and Home Health, 3 buildings, 15 fleet vehicles and 2 bank accounts.
Education
GED -
Perry County School District
Hazard, KY01-1977
Business And Office - Business And Office
Carl D Perkins Vo Tech
Hindman, Ky 4182212-1976
Skills
- Staff training & evaluation
- Operational leadership & strategic planning
- Staff training experience
- Operational leadership background & program management
- Program optimization & generating schedules
- Persuasive communication style
- Proactive mindset
- Staff development expertise
- Community building
- Interviewing skills
- Teamwork and collaboration
- Problem-solving ability & time management
- Multitasking
- Reliability
- Organizational skills & decision making
- Public relations
- Conflict resolution
- Goal setting, self motivation & task prioritization
- Professionalism
- Public speaking
Accomplishments
I actively built the program from the ground up. We were considered in the top 5 within the state of Ky upon my retirement. We worked hard on getting our SUD participants educated, building new lives and restoring their families. I worked closely with community leaders and built a circle of support for our participants. I connected our participants with resources they needed. I was awarded several certificates such as The National Drug Court Institute Initiative in 2003, The Twelve Core Functions o Consultation, the Twelve Core Functions of Counseling i 2007, recognized nationally for my outstanding contributions to Dept of Specialty Courts in 2016, certified in Train the Trainer Trauma Care, awarded volunteer of the year by Operation received the Go Get It Awards from UNITE in 2022 and was placed in the Library of Congress by Congressman Rogers upon my retirement.
Timeline
Program Supervisor
Administrative Office of the Courts
01.2004 - 07.2020
County Coordinator Knott County Health Dept
KY River District Health Dept
02.1977 - 10.2003
GED -
Perry County School District
Business And Office - Business And Office
Carl D Perkins Vo Tech
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