Summary
Overview
Work History
Education
Skills
Timeline
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GLORIA COTTON

Erlanger

Summary

Results-driven operations leader with over 10 years of progressive experience in warehouse, fulfillment, and manufacturing environments. Proven ability to lead high-performing teams, drive process improvements, and execute large-scale initiatives with measurable results. Recognized for cross-functional collaboration, safety leadership, and a people-first management style. Demonstrated success in mentoring talent, managing time-sensitive logistics, and spearheading over 350 continuous improvement projects across a major sort center. Adept at balancing day-to-day operations with strategic planning, and skilled at partnering with leadership from Tier 1 to L7. Passionate about operational excellence, associate development, and breaking barriers as a future-focused leader.

Overview

2026
2026
years of professional experience

Work History

Process Assistant

Amazon KCVG
2023 - Current

Process Assistant (PA)

Amazon
11.2022 - Current
  • Current Dual Role: First Tier 3 in KCVG history to simultaneously manage operations as a Process Assistant on the Smalls team and lead the 5S program—demonstrating elite time management, operational excellence, and promotion readiness.
  • 5S Program Leadership: Spearheaded over 350+ improvement projects across KCVG's Sort Center in under a year, driving measurable impact in safety, efficiency, and organization.
  • Led a dedicated 5S team and mentored Process Guides to independently run projects, allowing strategic bandwidth for high-level meetings with L4–L7 leaders and engagement in cross-functional planning.
  • Partnered closely with Safety, Facilities, and Ops teams to completely revamp the Sort building layout, improve flow, and enhance accommodation placements for associates needing support—proving people-first, process-strong leadership.
  • Collaborated with Engagement and Learning teams to support events, morale-boosting initiatives, and sitewide campaigns.
  • Inbound Process Assistant – Inbound Fingers Air : Promoted from Process Guide to PA after excelling on the IB Air.
  • Managed 20+ associates daily, overseeing can flow, documentation.
  • Ensured process integrity, tracked performance metrics, coached underperformers, and drove area readiness for audits and leadership walkthroughs.
  • Developed a strong team dynamic, mentoring PGs into leadership-capable roles.
  • Process Guide – Filled in for PA role during absences, gaining early experience in delegation, admin duties, and volume planning.
  • Assisted with safety coaching, data reporting, and SLA alignment through A3 and Tier reporting structures.

Bartender

The Pub
02.2021 - 02.2023
  • Delivered exceptional service in a high-volume environment while crafting specialty cocktails and promoting menu items.
  • Trained and mentored new bartenders, promoting a positive and efficient team dynamic.
  • Managed financial transactions via POS systems, including cash handling and credit processing.
  • Maintained cleanliness and compliance with health and safety standards.

Load Planner • Forklift Certified Driver • Truck Clerk

Cummins Filtration
01.2017 - 09.2020
  • Managed inbound and outbound logistics operations by planning and coordinating freight loads, ensuring timely and efficient dock schedules.
  • Certified forklift operator responsible for transporting, loading, and unloading materials safely and accurately in a fast-paced warehouse environment.
  • Maintained detailed shipping and receiving logs, verified BOLs (Bills of Lading), and communicated directly with drivers to ensure smooth dock operations.
  • Served as a truck clerk by checking drivers in and out, assigning dock doors, and maintaining accurate trailer yard inventory.
  • Collaborated with warehouse and logistics teams to prioritize urgent shipments and reduce delays.
  • Proactively identified inefficiencies in load planning and suggested workflow improvements, enhancing shipping accuracy and on-time departures.
  • Ensured strict compliance with all OSHA safety regulations and internal warehouse policies.
  • Adapted to changing work orders and production demands while maintaining a high level of accuracy and productivity.

Education

Boone County High School
Florence KY

Skills

  • Team Leadership & Mentorship
  • Project Management & Execution
  • Time Management & Multitasking
  • Conflict Resolution & De-escalation
  • Safety & 5S Process Ownership
  • High-Volume Workflow Optimization
  • Cross-Functional Communication (L1–L7)
  • Associate Accommodations & Coaching
  • SLA Compliance & Performance Tracking
  • Continuous Improvement & Innovation
  • Crisis Response & Operational Flexibility
  • Engagement & Culture-Building Initiatives

Timeline

Process Assistant (PA)

Amazon
11.2022 - Current

Bartender

The Pub
02.2021 - 02.2023

Load Planner • Forklift Certified Driver • Truck Clerk

Cummins Filtration
01.2017 - 09.2020

Process Assistant

Amazon KCVG
2023 - Current

Boone County High School

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GLORIA COTTON