Gloria Moore
Richmond
Summary
Detail-oriented professional with a strong background in cash handling and customer service. Known for problem-solving abilities and effective multitasking, ready to support operational success and improve customer satisfaction. Dedicated cashier with proven expertise in cash handling, customer service, and problem resolution. Committed to enhancing customer satisfaction and operational efficiency. Reliable cashier with experience in processing transactions and managing inventory. Skilled in effective communication and team collaboration to streamline operations and enhance customer experiences. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
3
3
years of professional experience
Work History
cashier
Redi-Mart
Richmond
06.2024 - 02.2025
- Processed customer transactions with accuracy, ensuring efficient cash handling procedures.
- Maintained organized promotional merchandise displays to elevate customer experience.
- Collaborated with team members to enhance customer service and streamline checkout processes.
- Monitored inventory levels, supporting control measures to prevent stock shortages.
- Resolved customer inquiries and complaints with professionalism and attention to detail.
- Conducted regular cash register audits to ensure compliance with cash handling policies.
- Trained new cashiers on point of sale operation and customer service best practices.
- Maintained cleanliness and organization of the checkout area to create a welcoming environment.
- Provided support during busy sales periods, ensuring quick and efficient customer service.
- Engaged customers with friendly conversation while processing transactions to enhance satisfaction.
- Assisted in reconciling end-of-day cash registers to ensure accuracy in reporting.
- Handled returns and exchanges according to store policies, ensuring customer satisfaction.
- Supported promotional events by assisting in the setup and operation of merchandise displays.
- Communicated effectively with management regarding any operational issues or customer feedback.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Assembly Line Production Worker
Challenge Manufacturing
Richmond
02.2024 - 04.2024
- Operated machinery to assemble parts efficiently while adhering to safety regulations.
- Maintained clean work environment to ensure compliance with safety standards.
- Collaborated with team members to optimize assembly line processes.
- Identified and reported defective products to quality control for further inspection.
- Conducted routine maintenance checks on assembly equipment to ensure functionality.
- Executed material handling tasks to support production flow and minimize delays.
- Monitored inventory levels of materials and components for production needs.
- Documented production output and discrepancies for accurate reporting.
- Participated in daily team meetings to discuss production goals and challenges.
- Adapted to changes in production schedules and tasks as required.
- Performed visual inspections to verify product quality before packaging.
- Assembled components according to established procedures and safety protocols.
- Organized production line equipment and materials for assembly tasks.
- Rotated through various positions on the assembly line as needed by management.
- Performed quality checks on products to ensure they met company standards.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Communicated effectively with team members regarding production goals and objectives.
- Loaded and unloaded parts into machines for processing.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Inspected incoming raw materials prior to use in order to ensure quality assurance.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Identified defective parts or items needing rework during inspections.
- Tested completed products for proper functioning before shipping them out.
- Followed detailed instructions on blueprints and schematics during assembly processes.
- Maintained accurate records of production output, scrap rates, and other data.
- Utilized computers for tracking inventory levels and updating databases with relevant information.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Built and packaged products to comply with multiple work orders and deadlines.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Cashier
Midway gas station
Berea
05.2023 - 01.2024
- Managed and trained cashiers on proper cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Built and maintained working relationships with peers and upper management.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Maintained communication with corporate office regarding store operations issues or concerns.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided guidance and assistance to new hires during the onboarding process.
- Coordinated with other departments such as accounting and finance when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
Production Line Worker
Hitachi
Berea
08.2022 - 04.2023
- Operated machinery to assemble components efficiently and maintain production pace.
- Conducted quality control inspections to ensure product standards were met consistently.
- Collaborated with team members to streamline assembly line operations and enhance workflow.
- Monitored safety compliance protocols to maintain a hazard-free work environment.
- Maintained accurate inventory records to support effective material management.
- Performed equipment maintenance tasks to reduce downtime and ensure operational efficiency.
- Assisted in troubleshooting equipment malfunctions to minimize production interruptions.
- Packed finished products for shipment, ensuring proper labeling and handling.
- Operated hand tools and power equipment with precision to support assembly tasks.
- Participated in team meetings to discuss production targets and improve collaboration.
- Adhered to company policies and procedures to maintain high-quality production standards.
- Documented production activities in daily logs to track progress and identify issues.
- Responded promptly to supervisor requests for assistance in various production tasks.
- Cleaned work areas regularly to ensure a safe working environment.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Ensured all products were packaged correctly before shipping out.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
- Operated machinery according to safety regulations.
- Restocked inventory shelves when necessary.
- Prepared raw materials for production line operations.
- Performed quality control checks on assembled items.
- Used established assembly instructions to complete jobs.
- Assembled component parts of items and completed hand-finishing of final products.
- Removed scratches and imperfections to improve product quality.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Adjusted equipment to maintain optimal performance.
- Followed written instructions for assembly of parts.
- Monitored production output and adjusted accordingly.
- Adhered to strict deadlines and production schedules, optimizing workflow.
- Collaborated with team members to meet production targets and efficiency goals.
- Rotated through various stations on the production line to maintain skill versatility.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Education
High School Diploma -
Madison Southern High School
Berea, KY05-2010
Skills
- Cash handling
- Point of sale operation
- Customer transaction processing
- Inventory management
- Promotional merchandising
- Customer relationship management
- Problem solving
- Employee training
- Inventory control
- Cleaning and sanitizing
- Sales transactions
- Returns processing
- Multitasking and organization
- POS systems
- Customer service excellence
- Liquor law compliance
- Spirit, wine, and beer expertise
- Order packaging
- Ordering and stocking
- Customer service
- Dependability and reliability
- Work ethic and integrity
- Refund handling
- Reliability and punctuality
- Money handling
- Transaction handling
- Clear communication
- Customer relations
- Merchandise restocking
- Refunds and exchanges
- Cash register operation
- ID verification
- Cash drawer balancing
- Cash register systems
- Patience and empathy
- Conflict resolution
- Inventory restocking
- Receipt handling
- Checkout monitoring
- Order verification
- Cash handling and management
- Credit card processing
- Payment processing
- Report preparation
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
cashier
Redi-Mart
06.2024 - 02.2025
Assembly Line Production Worker
Challenge Manufacturing
02.2024 - 04.2024
Cashier
Midway gas station
05.2023 - 01.2024
Production Line Worker
Hitachi
08.2022 - 04.2023
High School Diploma -
Madison Southern High School