Grace Gleason
Fort Campbell
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Retail Keyholder
GameStop
10.2023 - 04.2024
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers upon entry and assisted them in locating products.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
CUSTOMER SUCCESS SPECIALIST
Etech
07.2023 - 09.2023
- Created rapport with clients through helpful customer service and respectful conversation
- Offered trouble shooting options to satisfy the client as well as keep hold of company values
- Collaborated with internal teams such as sales, retention, and Legal teams to develop customized solutions for Client needs
- Provided technical assistance via phone, email, or chat support systems when needed
- Worked professionally in a "clean room" dealing with private information such as SSN and Bank account information
- Offered empathy to Clients in stressful hardships.
MANAGER
Tropical Smoothie
05.2022 - 01.2023
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Enforced customer service standards and resolved customer problems to uphold quality service
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
High School Diploma -
North Middle-High Lisa Academy
North Little Rock, AR05.2023
Skills
- Inbound and Outbound Calling
- Drawer Balancing
- Account Updating
- Cash Register Operation
- Call Management
- Information Security
- Data Collection
- Call Center Operations
- Critical Thinking
- Customer Service
- Complaint Resolution
Timeline
Retail Keyholder
GameStop
10.2023 - 04.2024
CUSTOMER SUCCESS SPECIALIST
Etech
07.2023 - 09.2023
MANAGER
Tropical Smoothie
05.2022 - 01.2023
High School Diploma -
North Middle-High Lisa Academy
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