GRACE LAUER
Glasgow
Summary
Detail-oriented professional administration assistant specializing in customer support, regulatory compliance, and relationship building. Expert in analyzing customer needs and implementing effective service strategies. Strong organizational and multitasking skills enhance operational efficiency in fast-paced environments. Committed to monitoring performance metrics and driving team success.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Taylor Polson and Company CPA
Glasgow
05.2026 - Current
- Managed front desk operations and greeted clients warmly.
- Scheduled appointments and maintained the office calendar efficiently.
- Coordinated communication between clients and accounting staff effectively.
- Completed payroll on time and in compliance with state and federal law.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Processed incoming mail and packages for timely distribution.
- Maintained client confidentiality while managing sensitive documents.
- Supported accounting team with administrative tasks as needed.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
Service Certified Banker
South Central Bank
Glasgow
06.2024 - 04.2026
- Supported branch in achieving individual and team goals while acting in the customer's best interest.
- Initiated cross-selling activities with existing customers to increase product sales volume.
- Analyzed customer needs to determine appropriate banking services and products.
- Assisted customers with account management issues such as password resets and account transfers.
- Ensured compliance with relevant banking regulations and implemented internal controls.
- Collaborated with other departments in order to resolve complex customer inquiries.
DME Specialist
Glasgow Prescription Center
Glasgow
09.2022 - 06.2024
- Implemented strategies to improve performance, accuracy, and quality.
- Leveraged strong communication skills to build relationships with clients.
- Canceled orders based on customer requests, inventory, or delivery issues.
- Verified customers insurance information and all coordinating paperwork.
- Followed all HIPAA regulations.
Education
High School Diploma -
Glasgow High School
Glasgow, KySkills
- Customer relationship management
- Appointment scheduling
- Call handling
- New account setup
- Administrative procedures
- Calendar management
- Coordination skills
- Detail orientation
- Problem solving
- Professionalism
- Relationship building
- Client education
References
- Tonya Wilson- (270)8615790
- Donna Glass- (270)6705334
- Joanie Brown- (270)5900284
- Gena Brackett - (270)6468866
- Candy Reed- (270)5761111
Timeline
Receptionist Administrator
Taylor Polson and Company CPA
05.2026 - Current
Service Certified Banker
South Central Bank
06.2024 - 04.2026
DME Specialist
Glasgow Prescription Center
09.2022 - 06.2024
High School Diploma -
Glasgow High School