Grace Pearson
Pendleton
Summary
Dynamic professional with experience at Henry County School System, excelling in emergency response and behavior management. Proven ability to ensure safety and foster positive environments, effectively resolving conflicts and collaborating with teams. Committed to maintaining high standards of service and safety, consistently achieving operational goals through proactive communication and thorough inspections.
Overview
4
4
years of professional experience
Work History
Bus Monitor
Henry County School System Transportation Department
Eminence
08.2022 - Current
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Managed difficult situations between passengers in a calm and professional manner while maintaining order on the bus.
- Determined and adjusted seating arrangements to address behavioral or safety concerns.
- Conducted regular headcounts of all riders aboard the bus to verify that everyone had arrived at their destination safely.
- Assisted preschool and head-start students on and off the bus.
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Helped passengers complete safe journeys by securing belts of those who required one.
- Assisted drivers in keeping track of time schedules for arrival and departure times.
- Assisted drivers in managing unruly behavior among children by speaking calmly yet firmly with them about acceptable behavior expectations while riding public transit vehicles.
- Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
- Provided immediate and level-headed response to medical and other emergencies.
- Protected students from physical and verbal bullying.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Monitored passenger behavior while enforcing rules against smoking, eating, drinking alcohol on board the bus.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Performed inspections before and after each trip.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Kept personal and medical details of each student confidential by adhering to established protocols.
- Monitored passenger behavior to ensure safety of all riders.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Prioritized and organized tasks to efficiently accomplish service goals.
Crew Member
McDonald's
Lagrange
01.2021 - 04.2023
- Ensured exceptional customer service during peak business hours.
- Organized and restocked supplies to support operations and team productivity.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Packed fast food products in approved containers, cups, and bags.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained safe food handling practices to prevent germ spread.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Processed payments on cash register and counted back bills and change to patrons.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained an organized work area to ensure efficient operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food quickly for positive guest experiences.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Informed customers about daily specials in an engaging manner.
- Brewed and served coffee and tea with preferred add-ins.
- Adhered to health department regulations regarding food handling procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assembled and served meals according to specific guest requirements.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Drove team success by quickly completing assigned tasks.
- Directed patrons to restrooms and other amenities within facility.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Henry County High School
Eminence, KY05-2025
Skills
- Customer service
- Emergency response
- Behavior management
- Team collaboration
- Conflict resolution
- Safety inspections
Affiliations
- Modeling
- Theatre
Timeline
Bus Monitor
Henry County School System Transportation Department
08.2022 - Current
Crew Member
McDonald's
01.2021 - 04.2023
High School Diploma -
Henry County High School
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