Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gracee Murphy

Gracee Murphy

Murray,KY

Summary

Driven by background in competitive sports environment, aiming to transition into new field. Developed skills in leadership, team management, and strategic planning. Seeking opportunities to leverage these skills in dynamic and collaborative setting. Along with my positive, empathetic, and solution-oriented professional skilled in communication and conflict resolution. Possesses solid understanding of customer service principles and adept at handling inquiries and providing solutions. Aims to enhance customer satisfaction and loyalty through effective support and problem-solving.

Overview

3
3
years of professional experience

Work History

Customer Care Executive

Thurmond Insurance
10.2024 - Current
  • Managed approximately 20-30 inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Helped 20-30 customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Girls Varsity Head Coach

Calloway County High School
07.2022 - Current
  • Served as a mentor for 30-90 players both on and off the court, providing guidance in academics, personal growth, and sportsmanship.
  • Built relationships with college coaches for potential recruitment opportunities for graduating athletes seeking collegiate-level play opportunities.
  • Collaborated with school administration like the athletic direct and all other ports coaches for effective scheduling of practices, games, and tournaments.
  • Established clear expectations for behavior, attendance, academic performance, promoting accountability among players and parents.
  • Coordinated travel logistics for 10-15 away games, ensuring timely transportation arrangements were made while minimizing costs where possible.
  • Managed team budget effectively by prioritizing expenses for essential equipment, uniforms, league fees without compromising quality or experience.

Club Volleyball Director

MKY Aces
12.2023 - 06.2025
  • Developed 1-2 high-performing teams by providing mentorship, guidance, and opportunities for professional growth yearly.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering assistant coaches to do the same.

Head Bartender

Hop Hound Brew Pub
04.2022 - 10.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Bachelor of Science - Business Administration

Murray State University
Murray, KY
12-2024

Skills

  • Persuasive attitude
  • Staff training
  • Exceptional organizational skills
  • Multitasking
  • Teamwork and collaboration
  • Customer relations
  • Managing operations and efficiency
  • Written communication
  • Emergency response
  • Community engagement
  • Motivational leadership

Timeline

Customer Care Executive

Thurmond Insurance
10.2024 - Current

Club Volleyball Director

MKY Aces
12.2023 - 06.2025

Girls Varsity Head Coach

Calloway County High School
07.2022 - Current

Head Bartender

Hop Hound Brew Pub
04.2022 - 10.2023

Bachelor of Science - Business Administration

Murray State University

Similar Profiles

CREATE PROFILE
Gracee Murphy