Gracia Ilunga
Lexington
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Caregiver
Encore
Lexington
08.2021 - 09.2023
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Organized recreational activities to promote social interaction and engagement.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with families regarding client care plans and progress.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Documented client behavior and health changes in daily logs accurately.
Medical Equipment Technician
USIOS
Lexington
02.2020 - 12.2020
- Conducted routine maintenance on medical equipment to ensure optimal performance.
- Assisted in troubleshooting equipment malfunctions and provided timely repairs.
- Calibrated devices according to manufacturer specifications for safety compliance.
- Collaborated with healthcare staff to understand equipment needs and usage.
- Ensured cleanliness and organization of work areas to maintain safety standards.
- Informed patients about proper use of compression stockings, nebulizers, and urinary bags and answered questions in regards to these items.
Insurance Agent
AAA
Lexington
09.2019 - 12.2019
- Assisted clients in selecting appropriate insurance policies based on needs.
- Provided detailed explanations of policy terms and conditions to customers.
- Processed new insurance applications accurately and efficiently.
- Handled customer inquiries and resolved issues promptly and professionally.
- Educated clients on coverage options to ensure informed decisions.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
Customer Service Representative
Bed Bath & Beyond
Lexington
02.2017 - 03.2018
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Managed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Collaborated with team members to achieve daily operational goals.
- Educated customers about promotions and loyalty programs available in-store.
Education
Bachelor of Arts - Communications
University of Kentucky
Lexington, KY 08.2019 - 12.2021
Skills
- Client assessment
- Personal care
- Health monitoring
- Care documentation
- Healthcare collaboration
- Customer engagement
- Attention to detail
- Team collaboration
- Patient management
- Documentation
Timeline
Caregiver
Encore
08.2021 - 09.2023
Medical Equipment Technician
USIOS
02.2020 - 12.2020
Insurance Agent
AAA
09.2019 - 12.2019
Bachelor of Arts - Communications
University of Kentucky
08.2019 - 12.2021
Customer Service Representative
Bed Bath & Beyond
02.2017 - 03.2018