Gracie Franklin

• Managed multiple orders and prioritized timely deliveries to consistently meet deadlines.
• Communicate professionally with customers regarding substitutions, order updates, and delivery instructions.
• Resolved issues by identifying suitable replacements, enhancing customer satisfaction.
• Demonstrate strong organization, time management, and problem-solving skills while working independently.
• Shopped for and delivered grocery orders, ensuring accuracy and aligning with customer preferences.

• Provided nurturing daily care for infant, ensuring healthy feeding, hygiene, and engaging playtime activities to foster development.
• Shared developmental milestones and proactively addressed parents' inquiries, supporting informed parenting and child growth.
• Built strong relationships with family through regular updates and professional support, enhancing trust and collaboration.
• Maintained clean, safe, and organized home environment to promote well-being.

• Ensured cleanliness and sanitation of residential homes, enhancing overall hygiene and guest satisfaction.
• Safely operated cleaning equipment and utilized products for effective results.
• Organized living spaces to enhance comfort and accessibility for residents.
• Demonstrated reliability through consistent attendance and punctuality and attention to detail, managing time effectively to meet client expectations.

• Provided personal care, meal preparation, medication reminders, housekeeping, and companionship.
• Assisted elderly and disabled clients with daily living activities to enhance quality of life.
• Supported clients in maintaining comfort, dignity, and independence, promoting overall well-being.
• Maintained confidentiality while providing compassionate, individualized care to foster trust.

Columbia, Kentucky | April 2018 – May 2020

• Handled cash transactions accurately and balanced cash drawers.
• Delivered excellent customer service in a fast-paced environment.
• Supervised daily operations and directed team members during shifts to ensure smooth workflow.
• Delegated tasks to team members to enhance operational efficiency.
• Trained new employees on company procedures and customer service expectations.
• Assisted with inventory management and maintaining adequate product levels.
• Resolved customer concerns professionally, ensuring adherence to company policies and maintaining customer satisfaction.
• Monitored operations for compliance with standards with food safety and cleanliness standards.