Gracie Meade
Keaton
Summary
Dynamic Case Manager with a proven track record at Gateway Homeless Coalition, adept at problem-solving and case planning. Skilled in crisis intervention and relationship building, I successfully developed personalized service plans that enhanced client access to essential resources, significantly improving housing stability for vulnerable populations. Committed to empowering individuals through effective support.
Overview
4
4
years of professional experience
Work History
Case Manager (AmeriCorps)
Gateway Homeless Coalition
08.2023 - Current
- Assessed client needs and developed personalized service plans to address homelessness challenges.
- Coordinated with community resources to facilitate access to housing, health services, and employment opportunities.
- Monitored client progress and adjusted interventions to ensure effective support and resource utilization.
- Advocated for clients in various settings, enhancing their chances of securing stable housing solutions.
- Conducted regular follow-ups with clients to evaluate ongoing needs and provide timely assistance.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Certified Nursing Assistant
Heritage Hall Nursing Home
04.2022 - 08.2023
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records, enhancing communication within healthcare team.
- Implemented infection control protocols, promoting a safe environment for patients.
- Supported rehabilitation efforts by encouraging mobility and exercise among patients.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Adapted to changing patient needs, demonstrating flexibility in fast-paced settings.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted nurses with wound care procedures, ensuring proper healing processes took place.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Cashier/Waitress Trainee
Pizza Hut
12.2021 - 04.2022
- Processed customer transactions efficiently using POS system.
- Maintained accurate cash drawer and performed end-of-shift reconciliation.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Nursing
Morehead State University
Morehead, KY12-2026
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Relationship building
- Email and telephone etiquette
- Case planning
- Community outreach
- Crisis intervention
- Emotional awareness
- Case management tracking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Case Manager (AmeriCorps)
Gateway Homeless Coalition
08.2023 - Current
Certified Nursing Assistant
Heritage Hall Nursing Home
04.2022 - 08.2023
Cashier/Waitress Trainee
Pizza Hut
12.2021 - 04.2022
Bachelor of Science - Nursing
Morehead State University
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